On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on. If your Fitbit device doesn't sync, restart it. ... If your Fitbit device still doesn't sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone and try to sync.
https://www.youtube.com/watch?v=a_KGhoIOLDw
SOURCE: How to reset steps on my Fitbit charge 2
hi Vicki.
this is all i can find out.
How do reset steps to zero
or this.might be of more help to you.
How to reset steps on my Fitbit charge 2 Google Search
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