Have you tried grabbing the button with your fingers and pulling it out?
I had a look at the Vimeo set up video, it looks like there is enough button sticking out to let you do that.
Is it a new safe by any chance?
Return under warranty?
perhaps a squirt of electronic component cleaner might help..
Regards
Geoff
SOURCE: cant open Sandleford Garrison Safe N15115
I have a new N15115,ES20 electronic safe,it will not accept a change of password.when new password entered it only beeps once ???
SOURCE: How to reset the numerical code on my Sandleford Titan digital Fireproof safe No12799145
Reset digital combination to sandleford titan digital fireproof ...
www.fixya.com/support/t22206416-reset_digital_combination_sandleford
Dec 15, 2013 - reset digital combination to sandleford titan digital fireproof safe - Sentry Fireproof Safe ... someone might have known the code and changed it.
Lost instructions for sandleford E.S.20 safe - Fixya - - Forum
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