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My Pokercc suddenly couldn't log in, even though I was able to play before, because there was a problem/error so I quit. but when I log in again it doesn't work.
1. Please ensure that the printer is directly connected to wall outlet.
2. Print a configuration page and check the firmware datecode. If possible update printer firmware and check if the issue occurs.
3. If the issue occurs, please perform a restore factory defaults. Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also clears the fax header name and phone number.
a. On the product control panel, press Setup .
b. Use the arrow buttons to select Service, and then press OK.
c. Use the arrow buttons to select Restore defaults, and then press OK. The product automatically restarts.
4. If the issue still persists, perform a NVRAM initialization. An NVRAM initialization will return the following device settings to the factory-set defaults:
a. Turn off the product.
b. Press and hold both the down arrow button and the Cancel button, and then turn on the product.
c. Wait until the message Permanent storage init. appears, and then release the buttons. When the NVRAM initialization process finishes, the product control panel shows the Ready message.
Perform the following:
Super NVRAM init
When a super NVRAM init is performed, the all-in-one language and telecom country/region settings
are undefined. The user is prompted to set the language and telecom country/region. Until these settings
are defined, the all-in-one will not return to the Ready state.
CAUTION A Super NVRAM init erases all data that is stored in both the unprotected and
protected NVRAM memory.
To perform a super NVRAM init
1. Turn off the all-in-one.
2. Press and hold down the * and 5 buttons.
3. Continue to hold down the buttons while you turn on the all-in-one. Hold the buttons throughout
the entire power-on sequence.
4. When Permanent Storage Init. appears on the control-panel display, release the buttons.
5. When prompted, set the language and telecom country/region.
6. Allow the all-in-one to return to Ready before using it.
If this step does not resolve the issue, please repair/replace the printer.
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