The blank strip is about an inch wide and is the entire length of the printed page. This happens in both color and black modes. Printer has a new roller drum. Other than the blank strip, the rest of the print is good.
The following table should help
Contamination in the laser path - 1. Clean the laser path. (Remove the laser/scanner assembly and clean the lens.) 2. Replace the laser/scanner assembly
Defective fuser - Replace the fuser assembly.
Lack of toner or faulty toner cartridge - Redistribute the toner in the toner cartridge. If the problem continues, replace the toner cartridge.
Dirty Corona Wire - Clean the Corona Wire.
Defective Drum - Mostly applies to B&W printers. Clean the drum or replace the drum.
Hi 57 varieties, I'm having a similar problem & I think I've pretty much determined it's a cartridge issue. It's brand new, but a remanufactured one. Is the only way to trouble shoot a bad cartridge to shake/rock it to even out the toner. Any else to check/do to it before sending it back for an exchange?
Hi, How do you Remove the laser/scanner assembly to clean it? I have a new drum form dell
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