While we were making cookies, the attachment lid fell off and into the bowl. It got wedged between the beaters and the bowl. We removed it and nothing was broken or chipped.
Now the motor runs but the beater does not move. Is there a way we can unlock the beater?
You most likely stripped the plastic gear (Worm gear???). This gear is designed to fail to prevent the motor from burning out under EXTREME loads (i.e. when a metal piece falls into the bowl). The plastic gear is much cheaper than a new motor. Look around on this site to see how to get at/repair the gear. I've found many parts on eBay.com and also PartSelect.com.
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i was mixing heavy cookie dough and the beaters stopped moving. the moter was still running.
Finally took it to our favorite repair place and that's exactly what happened.
Cost $80 to have it fixed, but we back and up and running.
Thanks for your reply.
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