HI,
I suggest the following steps (insert plenty of reboots of your
PC...not just restarts, but full power down reboots). Also, it is
advised that you be logged into the PC on an account with full admin
rights. Further, under Vista, use the "Run As Administrator" option for
everything. If you have never installed the Desktop Software to your PC,
then skip steps 1 and 2.
1) Remove your device OS update
package from your PC (add/remove programs)
2) Cleanly
uninstall the RIM DTM software:
- KB02206
How to perform a clean uninstall of BlackBerry Desktop Software
3)
Get a fresh download of the RIM DTM software:
- Choose
the version that is newest and (if applicable) compatible with your PIM
(if you are synchornizing via USB):
- KB12268
Applications supported by BlackBerry Desktop Manager for
synchronization
4) Download (to your PC) a fresh
copy of your device OS package from your carrier:
5) Install
DTM to your PC
6) Install (also to your PC), the device OS
package
OK...next, follow this KB (including the other links within the KB)
for recovery from the 523 error:
- KB11816
Error "523 app.error.Reset" appears on the BlackBerry smartphone
Good
luck and let us know!
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