Cannot close disc tray

I had this error code as well. Here's the solution that ended up working for me:

1. Eject the disc tray and remove any disc from the console.
Important: Do not close the disc tray. Leave it open.
2. With the disc tray open, remove the power cord from the back of the console.
3. Gently push the disc tray about half-way back into the console.
4. Plug the power cord back into the console.
5. Push the power button on the console. The tray should close the rest of the way, then the console should restart and display the Xbox Dashboard.
Important Do not use the controller or the disc eject button to turn on the console.
6. Try updating your console software again.

What this does is put the DVD drive into Mode-B, which is an alternate operating state that allows the drive's physical memory banks to be flashed with new firmware. Because the latest XBL update involves flashing the drive with new firmware, you may need to physically put the drive in Mode-B. The latest update flashes the drive to make it compatible with Microsoft's new high-capacity disc format, XGD3, which will be used sometime in the future.

Hello there,

To manually remove any disk from your ROM tray, simply use a paper clip or any straight wire that can reach up to at least 2 inches long.

1) straighten paper clip.
2) look for the manual eject hole which is usually located near the eject button.
3) insert the pin/clip and push firmly to eject the tray.

Hope this helps.

Try inserting a small pin through the hole beneath the insertion cabin, after pressing the eject button. If you don't have such a hole, Push the eject button and tap hardly on the top of the player. The drive will come out in two or three attempts.

hello Setting the disc ejection lock
You can lock the disc tray to prevent the disc form
being ejected.
When the main unit is turned off, hold down the STOP
key at the front panel for 5 seconds
If you attempt to open the disc tray by pressing
OPEN/CLOSE key, the disc tray does not open and
“LOCKED” appears in the display window.
To cancel the disc ejection lock, hold down the STOP
key at the front panel for 5 seconds again when the
main unit is turned off.
“UNLOCKED” is displayed in the display window.
Note:
Before the main unit is turned off, DVD/CD function
should be selected.

Samsung Home Theater Systems have a Dealer Lock or Tray Lock Function that prevents the disc tray from being opened.
There are four procedures for turning off the Dealer Lock function. Try one, then the other, to see which works on your system.
Unlocking Procedure 1 To turn off the Dealer Lock function, follow these steps:

1. Turn on your Home Theater System.
2. Press the Stop button on the front panel and the Power button on the remote control simultaneously for four seconds.

Note: Repeating the two steps above turns the dealer lock on again.
Unlocking Procedure 2 To turn off the Dealer Lock function, follow these steps

1. Turn on your Home Theater System.
2. Press and hold the Function button on the front panel for 3 seconds. The display shows the word Unlock.

Note: Repeating the two steps above turns the dealer lock on again.
Unlocking Procedure 3 To turn off the Dealer Lock function, follow these steps

1. Turn on your Home Theater System.
2. Press and hold the Open/Close button on the DVD player on the front panel for more than 4 seconds.

Note: Repeating the two steps above turns Dealer Lock on again.
Unlocking Procedure 4 To turn off the Dealer Lock function, follow these steps

1. Using the HTS remote press the Menu button + 712, and the HTS will display CAN OPEN.

The Dealer Lock feature is mainly used by retailers to ensure that the display discs are not removed. However, parents of young children may find this feature very useful as well.

Samsung Home Theater Systems have a Dealer Lock or Tray Lock Function that prevents the disc tray from being opened.
There are four procedures for turning off the Dealer Lock function. Try one, then the other, to see which works on your system.
Unlocking Procedure 1 To turn off the Dealer Lock function, follow these steps:

1. Turn on your Home Theater System.
2. Press the Stop button on the front panel and the Power button on the remote control simultaneously for four seconds.

Note: Repeating the two steps above turns the dealer lock on again.
Unlocking Procedure 2 To turn off the Dealer Lock function, follow these steps

1. Turn on your Home Theater System.
2. Press and hold the Function button on the front panel for 3 seconds. The display shows the word Unlock.

Note: Repeating the two steps above turns the dealer lock on again.
Unlocking Procedure 3 To turn off the Dealer Lock function, follow these steps

1. Turn on your Home Theater System.
2. Press and hold the Open/Close button on the DVD player on the front panel for more than 4 seconds.

Note: Repeating the two steps above turns Dealer Lock on again.
Unlocking Procedure 4 To turn off the Dealer Lock function, follow these steps

1. Using the HTS remote press the Menu button + 712, and the HTS will display CAN OPEN.

The Dealer Lock feature is mainly used by retailers to ensure that the display discs are not removed. However, parents of young children may find this feature very useful as well.

You do not need drivers for DVD-RW especially if you are installing it in Windows Xp or Windows VIsta.

The Disc Tray Will Not Open And/Or There Is A Disc Stuck In The Player. Some DVD Players manufactured prior to 2003 have a Dealer Lock or Child Lock function. This will prevent the panel buttons from operating.

This function is activated by pressing the STOP button on the front panel
and the POWER button on the remote control simultaneously for four seconds in the power on state. Repeating this sequence releases the dealer lock. When the dealer lock in activated, DEALER LOCK ON or DEALER LOCK OFF scrolls on the display.

If this does not resolve your problem there may be an error with in the player. To resolve this try the following these steps:

1. Unplug the DVD player from the electrical outlet and leave it unplugged for thirty seconds.
2. Plug the DVD player back in to the electrical outlet, but do not turn the DVD player on.
3. With the DVD player off, press the [Open/Close] button on the front of the DVD player. The home theater should power on when you press the [Open/Close] button and eject the tray.

The second option worked for me...

Just next to the eject button on the actual recorder there should be a tiny pinhole.  If you use a small paperclip and insert it, then push, you should be able to manually eject the DVD.  Hope this helps!

In the front side of the dvd drive you will see a small hole ...so to eject that cd put one niddle in that hole and .
Now press the button at just after that apply a force on niddle .suddenly you will notice that cd will come outside ,if not try more times and you will learn to eject the cd when you are unable to do it by pressing the eject button...
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Low feed backs hurt my ratings and I am tring to help you with your problem,so let me know that the information i given you is helpfull or not.

Thanks
Dilip Bagdi
Technical Associate