Carriage Jam - HP Officejet J3680 All-in-One

See below: Also is a link the the manual for your unit the maunal has pictures: Page 62 of the manual list the procedure. (page 72 in the adobe file)

Manual

1 Turn on the HP Officejet, and then lift open the print-carriage access door.

The print carriage moves into view.

2 After the carriage stops moving, push down on the top of the print

cartridge to release it, and then pull it toward you out of its slot.

Note: It is normal to see ink buildup in the print cartridge slots.

Print-carriage

access door

hp officejet 5500 series

chapter 8

64 maintain your hp officejet

3 Remove the new print cartridge from its packaging and, being careful to

touch only the black plastic, gently remove the pink tape by using the pull

tab.

Caution! Do not touch the copper contacts or ink nozzles.

Once you have removed the plastic tape, install the print cartridge

immediately to prevent the ink from drying in the nozzles.

4 Hold the black print cartridge with the HP label on top. Slide the print

cartridge at a slight angle into the right side of the print carriage.

Press firmly until the print cartridge snaps into place.

Caution! Do not attempt to push the cartridge straight into the slot.

It must slide in at a slight angle.

5 Hold the tri-color print cartridge with the HP label on top. Slide the print

cartridge at a slight angle into the left side of the print carriage.

Press firmly until the print cartridge snaps into place.

Caution! Do not attempt to push the cartridge straight into the slot.

It must slide in at a slight angle.

Note: You must install both print cartridges in order for your HP Officejet to

work.

reference guide

maintain your hp officejet

65

maintain your hp officejet

6 Close the print-carriage access door. Within a few minutes, a print
cartridge alignment page prints.

Replacing the print cartridges

1. Turn on the HP Officejet, and lift open the print-carriage access door. The print carriage will move into the access area. Figure 1: Opening the print-carriage access door
2. After the carriage stops moving, push down on the top of the print cartridge to release it, and then pull it toward you out of the slot. Figure 2: Removing the print cartridge NOTE: It is normal to see ink buildup in the print cartridge slots.
3. Remove the new print cartridge from the packaging and gently remove the plastic tape by using the pink pull tab. CAUTION: Do not touch the copper contacts or ink nozzles. Install the cartridge immediately upon removing the tape to prevent ink from drying in the nozzles. Figure 3: Removing the plastic tape
4. Push the new print cartridge into the appropriate slot at a slight angle, until it clicks into place. CAUTION: Do not attempt to push the cartridge straight into the slot. It must slide in at a slight angle. Figure 4: Inserting the print cartridge
5. Close the print-carriage access door.

Back to top Aligning the print cartridges The HP Officejet will prompt you to align the print cartridges every time you install a new print cartridge to assure high-quality output.

1. When the message displays, press OK . The HP Officejet will print an alignment page.
2. Place the alignment page face down on the left front corner of the glass with the top of the page facing the left side.
3. Press OK . The HP Officejet will align the print cartridges and display Alignment Complete .

Supported HP Inkjet cartridge part numbers The HP Officejet 4100 all-in-one series products use the ink cartridges listed in the table below. HP Inkjet cartridges HP 56 black cartridge (19 ml) HP 57 tri-color cartridge (17 ml) HP 28 tri-color cartridge (8 ml) Replacing the ink cartridgesThe power must be turned ON to the all-in-one or the print carriage will not move to the right.

1. Locate and open the print cartridge access door on the right side of the all-in-one. The print cartridge carriage will move to the right for access. Figure 1: Opening the HP Officejet 4100 series
2. Press down gently on the top of the old ink cartridge to release it from the print carriage. Figure 2: Removing an ink cartridge
3. Remove the new print cartridge from its packaging and remove the protective tape from the cartridge as shown in Figure 3. Do not touch the gold-colored contacts. Figure 3: Removing the cartridge tape
4. Holding the ink cartridge with the printed label up, slide the cartridges one at a time into the print carriage and press them into position as shown in Figure 4. If the cartridge does not snap easily into position, it is not aligned correctly. Remove the cartridge and reposition it. Do not try to force the cartridge into position. The black ink cartridge (HP #56) goes on the right side and the color cartridge (HP #57 or HP #28) goes on the left side. Close the ink cartridge access door when the ink cartridge has been installed. Figure 4: Installing the ink cartridges
5. A message will appear on the front panel requesting that the ink cartridges be aligned. Follow the steps below to align the ink cartridges:
   1. Press Enter on the all-in-one front panel to start the ink cartridge alignment process.
   2. After the Alignment page prints, place the page into the ADF upside down and with the printed side down as is shown in Figure 5.
   3. Press Enter. The all-in-one will scan the alignment page and finish aligning the cartridges.
   Figure 5: Aligning the ink cartridges

Correcting error messages that appear after changing a cartridgeAfter inserting the cartridge, the Check Print Cartridge light flashes or one of the following messages appears on the computer monitor:

• Check the black (or color) cartridge
• Replace the black (or color) cartridge
• The wrong black (or color) cartridge is installed

These messages indicate that the ink cartridge is not making good electrical contact, is bad, or is the wrong cartridge. Complete the following steps to diagnose and correct the condition:

1. Open the front of the unit to access the print cartridges (as shown in Figure 1).
2. Remove the ink cartridge and inspect it.
3. Verify that it is the correct part number and if it is, reinsert it.
4. Close the lid to see if the problem is corrected.
5. If the message is still displayed after a few seconds, remove the ink cartridge again.
6. Unplug the power cord from the back of the unit.
7. Clean the electrical contacts on the ink cartridge with a soft clean cloth slightly dampened (not wet) with clean water. (See Figure 6) Each contact is very small and shaped like a rounded square. Figure 6: Cleaning the cartridge contacts
8. Allow the ink cartridge to dry for a few minutes before reinserting the cartridge(s) and turning on the printer.
9. If the problem remains, replace the ink cartridge.
10. If the problem still exists after trying all of the steps above, the unit may need to be serviced. Contact HP for further troubleshooting or to arrange to have the unit serviced.

Make sure what ur using isn't a refilled cartridge and if it is check the expiration date, if nothing is wrong then you need to get urself a new printer or an upgrade so call up hp at 1800-474-6836 and get help of them,they'll guide you to a new /upgrade printer.
it's not a nice way of saying it but someone has to give you the bad news

It may be a contact problem.First remove both cartridges and clean the contacts on carriage unit with piece of cotton and some alcohol.Then clean the contacts on print cartridges too.If this not help you may problem in carriage unit on your printer.

If iam not wrong you want to replace the Ink Cartridge. Please follow the below mentioned instruction.

Replacing the print cartridges

1. Turn on the HP Officejet, and lift open the print-carriage access door. The print carriage will move into the access area. Figure 1: Opening the print-carriage access door
2. After the carriage stops moving, push down on the top of the print cartridge to release it, and then pull it toward you out of the slot. Figure 2: Removing the print cartridge NOTE: It is normal to see ink buildup in the print cartridge slots.
3. Remove the new print cartridge from the packaging and gently remove the plastic tape by using the pink pull tab. CAUTION: Do not touch the copper contacts or ink nozzles. Install the cartridge immediately upon removing the tape to prevent ink from drying in the nozzles. Figure 3: Removing the plastic tape
4. Push the new print cartridge into the appropriate slot at a slight angle, until it clicks into place. CAUTION: Do not attempt to push the cartridge straight into the slot. It must slide in at a slight angle. Figure 4: Inserting the print cartridge
5. Close the print-carriage access door.

Back to top Aligning the print cartridges The HP Officejet will prompt you to align the print cartridges every time you install a new print cartridge to assure high-quality output.

1. When the message displays, press OK . The HP Officejet will print an alignment page.
2. Place the alignment page face down on the left front corner of the glass with the top of the page facing the left side.
3. Press OK . The HP Officejet will align the print cartridges and display Alignment Complete .

Regards,
Shrey

Follow this procedure to install print cartridges in you printer.

1 Turn on the HP Officejet, and then lift open the print-carriage access door.





The print carriage moves into view.


2 After the carriage stops moving, push down on the top of the print
cartridge to release it, and then pull it toward you out of its slot.




3 Remove the new print cartridge from its packaging and, being careful to
touch only the black plastic, gently remove the tape by using the pink pull tab.




Caution! Do not touch the gold-colored contacts or ink nozzles.
Once you have removed the plastic tape, install the print cartridge
immediately to prevent the ink from drying in the nozzles.


4 Hold the black or photo print cartridge with the HP label on top. Slide the print cartridge at a slight angle up into the right side of the print carriage.
Press firmly until the print cartridge snaps into place.
Caution! Do not attempt to push the cartridge straight into the slot.
It must slide in at a upward slight angle.




5 Hold the tri-color print cartridge with the HP label on top. Slide the print
cartridge at a slight angle into the left side of the print carriage.
Press firmly until the print cartridge snaps into place.
Caution! Do not attempt to push the cartridge straight into the slot.
It must slide in at a slight upward angle.



Note: You must install both print cartridges in order for your HP Officejet to work.



6 Close the print-carriage access door.
“Press OK to print Align page” appears on the display.
7 Press OK.

most probable cause is cartridges inserted incorrectly causing carriage jam while printing

Replacing the print cartridges

1. Turn on the HP Officejet, and lift open the print-carriage access door. The print carriage will move into the access area. Figure 1: Opening the print-carriage access door
2. After the carriage stops moving, push down on the top of the print cartridge to release it, and then pull it toward you out of the slot. Figure 2: Removing the print cartridge NOTE: It is normal to see ink buildup in the print cartridge slots.
3. Remove the new print cartridge from the packaging and gently remove the plastic tape by using the pink pull tab. CAUTION: Do not touch the copper contacts or ink nozzles. Install the cartridge immediately upon removing the tape to prevent ink from drying in the nozzles. Figure 3: Removing the plastic tape
4. Push the new print cartridge into the appropriate slot at a slight angle, until it clicks into place. CAUTION: Do not attempt to push the cartridge straight into the slot. It must slide in at a slight angle. Figure 4: Inserting the print cartridge
5. Close the print-carriage access door.

Aligning the print cartridges The HP Officejet will prompt you to align the print cartridges every time you install a new print cartridge to assure high-quality output.

1. When the message displays, press OK . The HP Officejet will print an alignment page.
2. Place the alignment page face down on the left front corner of the glass with the top of the page facing the left side.
3. Press OK . The HP Officejet will align the print cartridges and display Alignment Complete .

It seems a problem with the carriage of the printer
printer needs to be replaced

this should work for all 5500 hp printers i hope this helps you out richard from chicago i just noticed you have the wrong cartage you need hp 57 color that will make all the difference :-) HP Officejet 5500 series All-in-One model Black cartridge Color cartridge HP Officejet 5505 HP 56 HP 57 HP Officejet 5508 HP 56 HP 57 HP Officejet 5515 HP 56 HP 57 HP Officejet 5510, HP Officejet 5510xi, HP Officejet 5510v HP 56 HP 57 HP Officejet 5600 series Replacing the print cartridges

1. Turn on the HP Officejet, and lift open the print-carriage access door. The print carriage will move into the access area. Figure 1: Opening the print-carriage access door
2. After the carriage stops moving, push down on the top of the print cartridge to release it, and then pull it toward you out of the slot. Figure 2: Removing the print cartridge NOTE: It is normal to see ink buildup in the print cartridge slots.
3. Remove the new print cartridge from the packaging and gently remove the plastic tape by using the pink pull tab. CAUTION: Do not touch the copper contacts or ink nozzles. Install the cartridge immediately upon removing the tape to prevent ink from drying in the nozzles. Figure 3: Removing the plastic tape
4. Push the new print cartridge into the appropriate slot at a slight angle, until it clicks into place. CAUTION: Do not attempt to push the cartridge straight into the slot. It must slide in at a slight angle. Figure 4: Inserting the print cartridge
5. Close the print-carriage access door.

Aligning the print cartridges The HP Officejet will prompt you to align the print cartridges every time you install a new print cartridge to assure high-quality output.

1. When the message displays, press OK . The HP Officejet will print an alignment page.
2. Place the alignment page face down on the left front corner of the glass with the top of the page facing the left side.
3. Press OK . The HP Officejet will align the print cartridges and display Alignment Complete .