Both the Freezer and the Refridgerator quit working...

The first thing you want to do is open the freezer and see if the fan inside there is running. The reason is the freezer cools the refrigerator side by circulating air from the freezer. If the fan is running then your problem is one or more parts of the defrost system is malfunctioned and in return your problem arises. There are three parts to the system, the defrost timer or in some cases control board, defrost thermostat also known as a bi-metal, and the defrost heater. The defrost system is set up to operate as so. The defrost timer or control board will turn the machine off, in some cases every 8 hours, some 12. During this time period the defrost heaters, located behind the freezer wall and rest underneath the evaporator, yet wires to them run up the side of it, are energized and emit heat that raises upward to melt the ice that has formed on the evaporator coils. The bi-metal or defrost thermostat is at the top of the evaporator. When the heat from the heater starts to reach the bi-metal, it breaks the circuit turning the heater off. The whole purpose of this is because the freezer cool the refridgerator side by drawing air across the coils and blowing to the other side via the evap fan motor. In my opinion, if you change one part of the defrost system change them all because usually when one part fails another will follow, so save yourself the time and the food loss, the cost difference is minute.

If you need further help, I’m available over the phone at https://www.6ya.com/expert/jason_4570d45317834dd3

There is an air duct that connects the fridge to the freezer. A fan circulates air to cool the refrigerator.
The inside fan has stopped working or is blocked by ice.
Defrost the freezer. If the fridge starts to work properly then you have an auto defrost problem. If the fridge still does not work then there is a faulty fan.
A technician can help you there

Defrost problem. Most likely the defrost heater or defrost thermostat.

If you need further help, reach me via phone at https://www.6ya.com/expert/dan_73bbd84fe1d95b61

You most likely have a failure in the defrost circuit. One or more of thee possibilities: Heating element, defrost timer and/or defrost thermostat.

Check these links:
http://appliancehelponline.com/defrostheatervideo.html
http://appliancehelponline.com/referdefrostheater.html

.g_thread_answer { overflow:visible !important; } X Leave your feedback for the Expert! Write a testimonial (150 Characters max) Submit Testimonial Back
Was this helpful?
Rating helps you get better solutions
Somewhat Helpful

Sounds as if the compressor is not running even tho the fans are. The overload relays on the side of the compressor are usually the source of this problem. They are on the side of the compressor and if you change these out you should be fine. Fairly easy to do as it should just be a plug connecting it. Hope this helps.

Do you hear the fan in the freezer ? If not , then your evaporator motor is the problem . If fridge gradually stopped getting cold , then possibly defrost problem which is another route .

I have the same problem. Freezer is okay, but refrigerator is not cooling.

If the freezer is on top then empty out the freezer and remove the bottom and back liner of the freezer compartment usually phillips screws. In the back you will see the freezer coils along with a defrost element. Below these two items u will see a drip tray that collects water from the coils on defrost cycle, in the center of the pan will be a drain hole that connects to a hose that leads to a pan under the refrigerator.Normally the water is collected there and evaporated. The hole in the tray in the freezer is clogged. Thaw it and clean it until you can pour water in it and it goes to the pan down below. please rate me

my water dispencer has a low flow after an initial regular flow. why?

ok,is the freezer fan working?is there frost buildup in the freezer?it sound like you have a defrost problem whick means your defrost timer,defrost heater or defrost sensor has failed,you need to check all the defrost parts to pin point the problem,let me know what you find-mike