Konica Minolta bizhub C250 All-In-One Laser Printer Logo
James Jones Posted on Oct 05, 2009
Answered by a Fixya Expert

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Unable to scan to email after switch to Exchange 2007

My Bizhubs were scanning to email just fine until I switched my exchange server from 2003 to 2007. Now they error out every time I try to scan to email saying it can not connect to server. Any help would be appreciated.

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  • Expert 214 Answers
  • Posted on Oct 15, 2009
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Joined: Dec 05, 2007
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Check the server settings, maybe user authentication is needed, check from server side, what the printer is trying to do and where it fails. check printer e-mail settings, try these setting in computer.

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I get this message on my computer that says 'Your Microsoft Exchange Server is Unavailable." How do I make it available?

By the sounds of it you are using Outlook 2007 or 2010
to download your email from sites like hotmail and Yahoo you need POP3 not Exchange. Exchange is a Microsoft Email server used by companies.

to remove the exchange section in outlook you need to go to the "Configuration Panel" then click on "Mail" in there you will have a profile called "Outlook" click on "Email acounts" and remove the item that says "Exchange" then click "Add " tick the box "Manually selct settings" select POP3 and add the details for your email as per their instructions
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MS server 2003 prem with exchange mounting mailbox store

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Scan to email

Looks like you should be able to do it. I just reviewed the following set of instructions and it didn't mention that an Exchange server was required. You should be able to do it all from the HP Director software. Here's the link:

Scanning to Email using HP Director

I don't want to assume you know how to use HP Director, so here are two links to the basics for that program:

Setting Scan To Destination with HP Director

Setting the Scan To Email Destination

That should do it for you. Good luck.
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Unable to scan to email. email server exchange 2007

You need to go into the Utility menu and navigate to the network/email setings.

In there you can enter all the server and login information.
This can be tested as it is done from the panel.
Once set up just create a one-touch.

Just like your computer, you need to enter the same basic information in order to log in a send email.
The copier MUST have an email account to send email, be it a new one for the actual copier or just by using an exsisting one.
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Won't PDF to email

I had the same issue when migrating between exchange servers. basically the scanner settings were pointing to the old exchange servers IP. I set that to the new IP and it resolved the issue.
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