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Posted on Oct 08, 2009
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Kindle DX screen cracked

I picked it up one day and it was cracked, probably by accident. I do not use the cover, so the problem wasn't in it. Is it covered by the standard warranty? or is there a repair service I can use? if there is, how much do you think it will cost?

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Tim Digibrain

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  • Posted on Jun 08, 2010
Tim Digibrain
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Amazon should replace it for you if you're under warranty. If all attempts trying to get the screen replaced through Amazon fail, you can get the part at Kindle Repair and there is a guide that shows you how to open a kindle and install parts at Kindle Repair Guide.

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  • Posted on Apr 01, 2010
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Amazon is aware that there is a problem with fragility of the screens on the Kindles. At first, they were getting a LOT of criticism for stonewalling on this issue, then they turned around 180 degrees and decided "the customer is right." If you email customer support through the Amazon website, they may offer to replace your entire unit for free (they did for me). They ship you a new Kindle, and you use the packaging and enclosed label to send the broken unit back so they can "study it and see what went wrong." If you have personal documents (e.g. PDF files) you'll need to store them on your computer before sending the unit back. For books bought through Amazon, though, they will automatically download them to your new Kindle when you register it.

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How to unfreeze kindle screen? my kindle screen has froze

Hey

Well there are a lot of reasons why the Kindle screen freeze.

most of the times it happens when the Kindle is trying to upload some big files like photos, movies, flash etc. in this case all you have to do it to wait and it will un-freeze in couple of seconds.

Another Very common is that the Kindle Memory is full and he can't respond until some of the memory gets free, this usually will happen once you click too many times on the screen, the poor Kindle is overwhelmed with orders and doesn't know what to do, this happens to "newbies" with the kindle.

A lot of these freezing problems can be fixed by resting your Kindle, you can do a Soft reset press the Alt-Shift-R keys at the same time. (Shift is the one that looks like an up arrow.) If that doesn't work, plug your Kindle into the charger and try again.

You can also do a Hard Reset take the cover off the back and insert a paperclip in the little hole. Hold for 10 seconds, you may need to try again with the Kindle plugged into the cradle.

For the Kindle DX Hold the top on/off switch sliding it to the left and keep to the left, hold for 60-80 Sec, Release it. Wait a minute - the DX will flash. Then the screen will go black and then the main Kindle screen (the guy sitting under the tree) will appear and the start up thermometer bar. Once that's completed, the main menu will come on, and your books will be rstored in batches over the next couple of minutes

And of course you can always Call Amazon Customer Service at 1-866-321-8851, 6a-10p PST, 7 days a week

Hope this will be helpful

Uri_K


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