LG Rumor cell phone. Screen is blank or an array of colors. Cannot see a thing. Open it, close it, open it, close it and I may be able to get a blurred image of a word. How do I do a hard reset? Is it totally shot?
The problem has nothing to do with the firmware, it is an issue with a cable in the phone. This cable connects the motherboard to the keyboard. When the phone is slide back and forth is causes the image to blur, get lines down the middle, or white out completely. Depending on your carrier, they should be able to:
Unscrew the phone, opening the phone up revealing the motherboard
Unscrew the motherboard
Pry the motherboard from the phone (on the other side of the motherboard there is a cable attached to it, you need to get that cable replaced)
and it's FIXED!
What is the model number of your phone?
You can go to this link and see if it will help you. It is PDF manual for the Rumor phone.
http://www.sprint.com/cdma/assets/pdfs/phone_guides/lg/rumor_lg_ug.pdf
This link is for the LG support page, live chat, telephone support, and more. Not sure which model you have so I have it on the LG Rumor LX260 but you can change it.
http://www.lge.com/us/mobile-phones/LG-LX260-Black.jsp
Hope this helps, let me know if I can do anything else for you.
JimmyC
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