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Since you can see the menus, did you try to go to the setup menu, and adjust the brightness of the screen?
It is in the setup menu, the line under Sound settings. Try to make the display brighter and don't forget to ok that one, because otherwise nothing will be changed. OK with the ok / Func button.
I HAVE FOUND THE ANSWER!!!! I just bought an TCL TV last night and was given the wrong remote. Screen was stuck on "no media" screen BUT I noticed that when I turn the tv on and keep pressing the menu button, the menu screen would pop up for a half second before the no media screen popped up again. So I knew it was able to access it. SO, it took a few try's and with no exact method I turned the tv on, waited til I saw the TCL logo and then simultaneously pressed the menu and channel up button repeatedly. It will open the menu for you and allow you to move between the input channels!!!! It WILL take a few tries to catch it but it worked!!! Your welcome!!!!
Push the menu button and enter 1370 and push enter and the tv picture will appear on the screen. If it does not push the input button until the picture appears.
Can you see the menus on the screen?
Can you hear audio (sound)?
If you can hear sound but no menu we need to check the backlight.
Take a flashlight and shine it on the screen, look very closely at the screen.
Do you see a video image?
Let me know what happens, I can assist further.
lone99star
The repairs may cost starting at $ 75.00 to $100.00 for the estimate and basic trouble shooting the final cost of the repair may be about $200 to $400.00 dllars depending on the price of the part and the labor that is charged.
I'm not sure what type of TV you are using,, but most all Large Screens have a reset button someplace. You should be able to reset the TV and fix the problem. Its not the remote, making the image appear, but a command from it was misinterpeted. Sometimes turning the set off will work, but most often it needs to be reset.
EXCEPTION... if you are using a cable box. Disconnect it from power, wait 1 minute and then see if the problem exists. If the cable box is on even with the DVD you may still have this issue. Please reset the cable, and if that doesn't work, reset the TV.
Thanks! //D
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