Posted on Dec 29, 2007

Not receiving some faxes

I'm not receiving faxes from some companies but having no trouble whatsoever from other people. I spoke to the company who sold us this machine and she offered no help at all. I'm not sure if this problem is listed in our manual but they are pretty confusing and make one jump from page to page and manual to manual to figure something out. Some further details would be, in the past we never had problems with this, our phone system went down a couple of months ago, and after we repaired the system we have trouble receiving faxes. As a matter of fact I think most of the people who we have trouble with have long distance numbers, not sure if that has anything to do with it. With a few locals having problems as well. We hear the machine trying to accept the fax and we hear the dial tone after several failed attempts. I think this should cover most of it, any help would be really appreciated.
Thank You

rBn_ Jan 07, 2008

I'm in the USA. Thanks! I'm in the USA. Thanks!

1 Answer

Anonymous

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Posted on Jan 07, 2008

Anonymous

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Hi , this problem are mainly caused by country code settings in the machine it might be that the country code settings were cleared some companys does not put the jumper on the battery on the back of the fax unit so when there is a power failure the country code resets back to default if you can tell me wich country you are i can get you the correct code and send you the prosedure on how to correct this .

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