Cannot remove pump filter cover - only turns 1/4 turn anti clock. Bosch exxcel 1400. The black plastic insert in which the cover turns appears deformed at the bottom.
Before removing the filter have you drained the excess water with the drain hose to the left of the filter? The filter cap should turn around 1/4 to 1/2 turn so the best option is to close it again and then repeatedly try opening it with a little more force each time. The black plastic cage could affect the removal of the filter and once removed if it is damaged you may need to replace it. These are available via most domestic appliance spares stores or directly from Bosch. Once removed check for any black plastic debris in the filter housing and chamber.
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You can fromthe rear of the machine. Make sure to switch off the machine and disconnect from the mains power and also turn off the water supply tap before doing anything to the machine. remove the back cover and all will be revealed.
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If you remove the front panel you can put your hand in and remove the black hose by removing the press clip, you can then put your finger in the hole and remove enough to unscrew the filter.
that is how i did it hope this helps.
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If you twist the filter left and right, keep doing this, then do it as far as it goes to the left and then a bit more, to break the jam, then go right and repeat above, eventually you can unscrew it completely.
I was mislead into believing that it is only a 1/4 turn before it should come out...that is wrong...on mine wfo2865 it unscrews ! ie the manual is wrong !
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Many thanks. Had drained before trying to remove the cover. Can still only get 1/4 turn despite reasonable force so am wondering if some foreign object is preventing full turn and release. Could i access hose/pump inlet from underneath the machine to see nnd remove any such item? Many thanks for your help
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