Hi I'm Kandy When I try and load a card stitch I keep getting the following error message: PCDWIN22 Caused a General Protection Fault in Module PCD_WIN.EXE at 0005:38F6. The software then shuts down. I have a Pfaff 7570 and "very" old software. Version 2.2 for windows. Please let me know if you can assist as I have great difficulty in transfering patterns off my PC to my card. Thanks & Regards Kandy

The error message "Check and rethread the upper thread" on your Brother PE550D embroidery machine can be caused by a few different things. Here are some things you can try to fix the problem:

1. Make sure that the thread is loaded correctly and the thread guides are properly adjusted. Refer to the manual or the threading diagram on the machine for specific instructions.
2. Check the tension of the upper thread. The tension should be adjusted according to the type and weight of the fabric being used.
3. Check the bobbin case and make sure it is loaded correctly and the tension is adjusted properly.
4. Clean the bobbin case and the race hook, and make sure there is no lint or debris that could be causing the thread to bunch up.
5. Check the needle, make sure it is the correct size and type for the thread and fabric you're using, and that it is inserted correctly and tightened securely.
6. Inspect the silver arm on the left and make sure it is not bent or damaged and that it moves freely.
7. Make sure that the presser foot is in the correct position and that the presser foot lever is in the proper position.
8. If the above steps do not resolve the issue, it may be best to take the machine to a professional technician or contact the manufacturer for further assistance or service.

It is important to note that, the above steps are general troubleshooting steps, and the actual problem can be caused by different things, so it is best to consult a service manual for your specific Brother PE550D embroidery machine or contact the manufacturer for more detailed and accurate information.

Perhaps this will help:

http://162.220.55.147/F/support/t3266679-r_n

Could be incompatibility of the machine software and the card software. Might want to contact the manufacturer of your machine for more information.

E7 means
The start/stop button, reverse/reinforcement stitch button
or the thread cutter button was pressed while no thread
cassette was installed. If the start/stop button is pressed before the sewing machine is correctly set up or if an operation is performed
incorrectly, an error message appears in the stitch indicator. Follow the instructions that appear.
If you press (Stitch selection key) or do the operation correctly while the error message is displayed, the
message disappears

Have you installed the stitch selector pattern module for the patterns you want, seated it properly as outlined on page 52 of the instruction book following all 7 steps? (Page 54 identifies the knobs and lever's that need to be moved to successfully install the pattern module)

If that is done correctly, then selecting a stitch is done with the stitch selector lever being moved under the letter corresponding to the stitch you are trying to select. (Shown beginning page 55) You also need to move the stitch length knob as indicated.

You will need to be sure you are following the instructions very carefully as there are a number of settings that need to be made to ensure you get the stitch you are trying to achieve.

I hope this helps you.

I used can air and blew out the reverse button area. Worked immediately after turning off and back on.

If you need further help, I’m available over the phone at https://www.6ya.com/expert/john-michael_38e8d20d2052609c

Hi. Is there an error number on the screen? may i have the exact error message that appears on the screen.

Refer to the manual. The machine may need cleaning and general maintenance or service.

The tension is not properly set for embroidery, try to rethread totally new. Sometimes it is also caused by broken thread inside the machine, you can open it with the supplied L-shaped tool on the left side of the machine where the lamp is located and than take it out with a tweezer.

A client of mine had this same problem. The driver seemed to be installed correctly in device manager (start, run, type "devmgmt.msc") press enter. I tried many things to get it to work. Then I downloaded the Windows Vista setup files on the brother site. That fixed the problem. I will post full step by step instructions @ http://rivertownnetworking.com

Hope this helps,
Shane
Rivertown Networking

I have a CE-250 and I was having problems getting this message. After doing some research, I discovered that it was the thread sensor not sensing the thread. Try rethreading it or cleaning out your sensor area. It works for me when I get this message