Ice forms in bottom of self defrost deep freezer. I have tried to fix it by removing the back inside panel and pouring hot water down the hole. It clears up the problem but it happens again in a short time. I assume there is a blockage some place between there and the drain pan but I don't know how to clear it.
Try taking a small piece of solid copper wire strand, loop over defrost heater and extend into drain hole, this is a trick we use to help with this issue by bringing a little heat around the hole. The freezer may be manufactured by Woods Inc, a canadian appliance builder. These did have lots of problems with the water building up between the inner and outer liners, Not much you can do with these either to totally resolve this issue. Make sure the water is going into the drain pan when you pour the hot water.
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