Download and install the latest Handheld Software for your model then open Desktop Manager and run the application loader once the USB cable is connected to the device. Software located here https://www.blackberry.com/Downloads/contactFormPreload.do?code=6C3CF77D52820CD0FE646D38BC2145CA&dl=1AFC1734DBC097C238596D7956CDA0A8
Just fill out the form and the download is free.
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