Start tomtom home if it does not start automaticlly when you turn on your tomtom and connect it to your computer..if you dont have tomtom home, you can get it HERE.
if its still not connecting try another usb cable although im not sure in that one disconnects from the home dock on the 910
( i assume your using the home dock because thats the only way a 910 will hook up to a computer)
bil
SOURCE: tomtom one won't connect to computer
I tried to download the update and now my is stuck. During installation it was supposed to download 7 components but it quit and gave an errorand could not continue the download. Now whenI turn it on it keeps looping to the tomtom main screen and telling me some legalities, and states it cannot find a gps signal.
I wish I could have the version that camewith it. There should be a op for me to restore it to factory default.
I don't advise updating the software at the website, it worked great at first.
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