Xerox Phaser 7760/YDX Laser Printer Logo

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Anonymous Posted on Nov 05, 2009

How do I access the diagnostic menu for the Xerox 7760 model while an error message shows on the display?

  • Anonymous Nov 05, 2009

    Thank you...very helpful...now the printer is asking for a password?

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1 Answer

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  • Posted on Nov 05, 2009
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You can access the diagnostic menu by holding the back arrow key and the "i" information key. What you do is press them before the machine is turned on. you can let them go after saying entering diagnostic menu.

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0helpful
1answer

Xerox phaser 7760 not detect the missing fuser, image units

there is nothing to look for it told you it is past the end of it's life so buy a new unit
tip

Xerox Phaser errors 09,005.49, 09,006.41, 09,007.42, 09,008.43

Hi.
This procedure will clean errors like Note: type errors 09,005.49, 09,006.41, 09,007.42, 09,008.43 ('Ink Loader Fault - respectively cyan, magenta, yellow, black)

Start disconnecting the power cord for ten minutes , then remove the black stick check it and put it back. Ensure you are using original cartridges.


Turn the printer on, to enter the Service menu:

1. -You can access the menu using the FRONT PANEL:
  • Press the down arrow, select "Troubleshooting" from menu and then press OK
  • Press the down arrow until you get "Maintenance Tools" and then press OK
  • While holding the arrow at the top, also press the down arrow at same time, to access the hidden service menu.
  • Scroll down the menu until getting "Enter Diagnostics" and click OK. Wait about 20 seconds, then go to Step 3

2 - If you can not Access the menu because the printer is stuck with the error message on display.
  • If the printer is on, turn it off and wait 10 seconds. Turn the printer back on.
  • Wait to see the Xerox logo on display.
  • Before Xerox logo getting steady on display, press and hold the Back button (back) and 'i' (Help) on the Control Panel.
  • Hold down both buttons until the display shows "Beginning Initialization Service Mode". Release the button and the printer will restart showing the menu "Service Diagnostics".


3 - Scroll using the arrows until "Function Menu" appears and press OK

4 - Scroll using the arrows until you get the command "Clear Fault ISC" and press OK twice to confirm.

5 - Now push the "back" button on the control panel (usually at the left), then press "Exit Diagnostic", then OK twice to confirm.

6 - The printer will restart, and the error message will be gone.

7 - Remove the sticks, check them and load them back correctly.


If the error does not clear, then it is due to a fault, in which case contact Xerox technical support at the number listed on the owners manual.
tip

XEROX PHASER 7750 7760 FAN ERROR.

Hey guys this is a Xerox Phaser 7750 and 7760 fan error video tutorial.
In this video you will learn how to fix the error code 48 on the Xerox phaser 7750.
Also you will learn how to fix the error codes 010-391,010-392,010-398 that are related to the Xerox Phaser 7760.
This video shows how to remove covers.
All the wires that you need to disconnect from the machine to fix these errors.
There is also another video part two that shows you how to reinstall everything back
in it’s place. Step by step tutorial hope you enjoy.

http://www.youtube.com/watch?v=yMud-Md2xpc


0helpful
1answer

How to fix Fault code 004-346 on Xerox Workcentre 7346

You can fix Fault code 004-346 on Xerox 7346 by following these steps:
  1. Make sure all shipping restraints
  2. Run the Belt Edge Learn Test from the diagnostics
  3. Reseat the Accumulator Belt
  4. Did the error clear?
  5. If not replace the Accumulator Belt 6.If the error still continues replace the Engine Control Board
For the more detail visit the link:
https://www.orionmarket.com/product_error/14541/Xerox/Phaser-7760/xerox-7760-error-code-004-346
1helpful
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Xerox workcenter c2424 displays RAM ERROR

Control Panel Help Button

Your system's control panel provides you with information and troubleshooting help. When an error or warning condition occurs, the control panel displays a message informing you of the

problem. In many cases, the control panel also displays an animated graphic showing the

location of the problem, such as the location of a paper jam.

To view information about how to fix the problem, press the control panel's Help button,

which is labeled with a "?" symbol. You can press the Help button at any time to get additional

information about the message or menu displayed on the control panel.

PhaserSMART Technical Support

PhaserSMART Technical Support is an automated, Internet-based support system. Use your default web browser to send diagnostic information from your printer to our web site for analysis. PhaserSMART Technical Support examines the information, diagnoses the problem,

and proposes a solution. If the problem is not resolved with the solution, PhaserSMART

Technical Support assists you in opening a Service Request with Xerox Customer Support.

To access PhaserSMART Technical Support:

1. Open your browser and go to www.phaserSMART.com.

2. Enter your system's IP address in the browser window.
3. Follow the instructions on the screen.

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

1helpful
1answer

Model 7760 boots up to main menu but says it is warming up. Is this a problem with engine controller board ? Fuser is hot.

The Xerox Phaser must be connected to thenetwork via the ethernet cable or via the USB to a PC before you start it up.

If the printer can't "see" the network or PC via the Ethernet or USBconnections when you switch it on, the menu will display "warming up"continuously and when you try to access the menu, it will "freeze".When this happens, switch the printer off and make sure the Ethernet or USBconnections are connected properly before switching it back on.
4helpful
2answers
3helpful
1answer

"Print Error-Contact Service; Report Fault 7-401"??

Reset the Tray 2 feed counter within Service Diagnostics as follows:
1. Enter Service Diagnostics (back arrow botton with the "i" button soon as you turn it on) and scroll to NVRAM Access and press OK
2. Scroll to Reset CRU Life Counters and press OK. The display will show the status of all CRUs. Press OK until the Reset Counters menu is displayed.
3. in the Reset Counters menu select Yes and press OK.
4. Scroll to Tray 2 and press OK.
5. Exit diagnostics.

That's what worked for me I called a company called Iteminc they gave me the instructions and they told me to :Replace the tray 2 pick, feed and separate rollers before it starts jamming soon. www.iteminc.com is their website good luck give them a call if it does not work.
4helpful
3answers

Xerox printer error

The answer can be found here: http://office.support.xerox.com/SRVS/cgi-bin/webcgi.cgi
You must manually reset the Belt Cleaner life after replacing the belt cleaner.

Resetting Belt Cleaner Life
  • Resetting the belt cleaner life is to be performed only if the Belt Cleaner Assembly was defective and or the assembly is replaced before an end of life or near end of life message. Not to extend the life of the assembly. Doing so may cause premature failure of other internal printer components.

  • The printer will prompt the user to reset the life counts if the assembly is replaced after receiving a Replace Belt Cleaner Assembly or Replace Belt Cleaner Assembly Soon message.
note_image33x30.gif    Note: If the main Menu does not appear on the front panel screen and only Replace Belt Cleaner Assembly is displayed, there may be a print job that is either processing or currently printing. Try the following steps to clear the print jobs and reset the Belt Cleaner life:
  1. Press the cancel button several times to flush processing jobs from the printer.

  2. If you do not receive access to the front panel menu by doing this, then power off the printer and disconnect Ethernet, parallel or USB cable from the printer.

  3. Turn the printer back on, and while it is powering up, immediately start pushing the cancel key repeatedly until you receive access to the front panel menu.

  4. If the printer menu appears on the front panel screen, follow the instructions below to reset the Belt Cleaner life if the printer didn't prompt you to reset it:


  1. With Menus highlighted press OK.

  2. Press the Down Arrow and scroll to Supplies Info Menu.

  3. Press OK.

  4. Press the Down Arrow and scroll to Exit at the bottom of the menu tree.

  5. Now scroll up to Reset Belt Cleaner Life
  6. .
  7. Press OK.

  8. Reset Belt Cleaner Life NOW is displayed.

  9. Press OK to reset the belt cleaner life.
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