My hp psc 1210 all in one keeps saying check paper and i have paper in and it isnt jammed, and when i go to print something from the computer its not printing, please help me
Hi,
Please follow the below given instructions to resolve the issue.
Please click on Start >> Programs >> HP >> HP Director.
Click on Settings >> Print Settings >> Printer Settings.
Click on Quality Tab at top of Printer Settings Window >> Set the Paper type as " Plain Paper " .
Click on Layout Tab at top of Printer Settings Window > Set the Paper size that you are using >> Click on Apply and then on OK.
Try Printing, that should resolve the issue that you are experiencing with.
If the issue still persists, try installing alternate drivers by following the below given instructions.
Installing the Alternate drivers:
1. Right click on My Computer, select Explore and then goto Control Panel, and then select Printer and Faxes.
2. Double-click the Add Printer icon. Click Next.
3. When prompted, choose Local, and then click Next.
4. In the Manufacturers list, choose HP.
5. In the Printer list, choose the HP Deskjet 870C printer, and then click Next.
6. Choose the port as parallel port, and then click Next.
7. The printer name should be listed as HP Deskjet 870C Printer.
8. Click No when the "Do you want your Windows based programs to use this printer as your default printer?" message appears. Then click Next.
9. Click No when the "Would you like to print a test page (recommended)" message appears. Then, click Finish.
Configure the alternate printer driver
1. Right-click the HP Deskjet 870C printer icon placed in the Printers window.
2. Select the Properties menu item.
3. Select the Details or Ports tab.
4. Select the DOT4_00x (where the "x" represents any digit) port from the Print to the Following Port list.
NOTE: The All-in-One model number should appear as part of the port destination.
5. Leave the printer identified as HP Deskjet 870C printer, and click the Apply button.
6. Close the Printer Properties window.
If Deskjet 870c is not listed, you may even try with Deskjet 990c or 550c
Hope that above information will work.
Regards,
Lawrence
Hi,
The issue unable to open HP Director is due to Internet explorer version 7.0 installed in your computer. However, installing the software update patch will resolve the issue.
Please install the below given patch to resolve the issue:
Here is the weblink to download the software update patch:
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http://h10025.www1.hp.com/ewfrf/wc/softw...
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Just copy and paste the entire link into the Internet browser's address bar and press enter.
Instructions to install:
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1. Please scroll down the web page and click on "Download only" button in that page.
2. Click on " Save " and choose desktop on the left side of the new window (which is opened when you click on Save).
3. Click on OK.Now Double click on the file that you have just downloaded.
4. Then click on " Run ".
This should work for you.
Regards,
Lawrence
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thank you for responding but when i go to open hp director it wont open.
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