You surelly drop down the camera or you have some sand inside the zoom lenses movement. You need to open the camera, opens the zoom lenns the clean the gear or replace the broken gear inside lenses
I have the same problem - the camera got a knock and the lens won't retract. Is opening the camera to clean the lens straightforward? It seems I need to invest first in special screwdrivers to open the case. Any advice about this would be great.
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