Receiving Fuser Failure error message, replaced fuser and still receiving same message. Have turned on and off again... Xerox Phaser 5500 Was working fine yesterday.
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The fuser door is at the back of the machine. Open the door, pull down and close firmly shut. If the error persists it could be that the sensor has gone bad. The sensor is actually hard wired to the High Voltage Power Supply that sits right above the paper tray underneath the machine. It would need to be replaced if closing door doesn't fix the error, the part number is 105N02120,a link to picture of the part is 105N02120 Xerox 3300MFP HVPS Item Inc
Try to hard reset your printer. To do this, unplug the cord at the rear
of the printer while still powered on. Then remove it the plug from the
socket. Let it sit for a few minutes. Then, plug the power cord and then
reattach the cord at the back. The printer should power on itself, if
not just power it on manually by pressing the power button.
Doing the hard reset should clear off any error messages from your printer's memory.
Error 928 refers to the fuser motor failing.
Problem could be with fuser motor, motor drive board or engine board.
One other possible cause would be if you are sending too thick a card stock through
the machine, this can cause drag on the fuser which the machine interprets as
a motor failure.
Hope this helps.
Fuser Failure, means that the fuser should be replaced.
If the problem persists, access PhaserSMART®. PhaserSMART is a powerful Internet-based diagnostic tool that automatically delivers the latest support solutions with a few mouse clicks. (English only)
Resetting the belt cleaner life is to be performed only if the Belt Cleaner Assembly was defective and or the assembly is replaced before an end of life or near end of life message. Not to extend the life of the assembly. Doing so may cause premature failure of other internal printer components.
The printer will prompt the user to reset the life counts if the assembly is replaced after receiving a Replace Belt Cleaner Assembly or Replace Belt Cleaner Assembly Soon message.
Note: If the main Menu does not appear on the front panel screen and only Replace Belt Cleaner Assembly is displayed, there may be a print job that is either processing or currently printing. Try the following steps to clear the print jobs and reset the Belt Cleaner life:
Press the cancel button several times to flush processing jobs from the printer.
If you do not receive access to the front panel menu by doing this, then power off the printer and disconnect Ethernet, parallel or USB cable from the printer.
Turn the printer back on, and while it is powering up, immediately start pushing the cancel key repeatedly until you receive access to the front panel menu.
If the printer menu appears on the front panel screen, follow the instructions below to reset the Belt Cleaner life if the printer didn't prompt you to reset it:
With Menus highlighted press OK.
Press the Down Arrow and scroll to Supplies Info Menu.
Press OK.
Press the Down Arrow and scroll to Exit at the bottom of the menu tree.
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