This appears to be an repair issue.
We are experiencing the same problems. No matter what setting we use for the 40EX500, the close captioning does not seem to come on or off.
We have a HD receiver which has a setting to disable or enable. Setting to enable allows CC to be seen on the TV, but it cannot be turned off or on with the CC button on the Sony Remote. Disabling the box, then disables the CC completely on the TV.
I do not know what the issue is, and calling Sony directly is a waste of time, the holding times are unacceptable.
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