Receiving error "incorrect disk c104" The DVD is brand new and other older DVDS work fine

If the disk is copywrite protected, your recorder is designed to not record be it an rw or whatever disk. Try making the copy with your computer and use DVD Shrink software still available on line. This software will decode and shrink the data to fit your blank. Since the software cannot be updated (legal reasons), it might not work, and you will have to resort to DVD Fab for the decoding process. There should be no hassle with older disks.

have you tried a disk cleaner?

Look at older disks and see if they are R- or R+ your dvd player may only read one type or the other. Look at new disks and see if they are R- and R+ disks. Some DVD players read both some only one type.

try cleaning the disc

i did everyting today to fix this. bought new dvds, name brands different, tried finding codes, called the number. trust me. try this. clean it. thats All i did. cleaned it with a dvd cd cleaning disc, the one with two little brushes on it, nothing special, ran it until i heard the beep, popped my dvd in, they all worked. everyone, im still recording. i ran it about four times. now, if you tried to burn a dvd, and got the error, throw that dvd away. because i tried about ten dvds. after i fixed it, THOSE dvds were no longer usable. dont know why. hope this works.

Hello gjbrokke,

First make sure the disc is compatible with the dvd player (CD-R+ , or CD-R - )

Second make sure the region code of the dvd you burned is compatible with the dvd region settings on your dvd player.

One of those two are preventing the disc from playing in your sansui player.

To solve this Code 10 error, follow these instructions: NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.
1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders

• HKEY_LOCAL_MACHINE
• SYSTEM
• CurrentControlSet
• Control
• Class
• {4D36E965-E325-11CE-BFC1-08002BE10318}

4)This folder is the DVD/CD-ROM Drive Class Description in the registry.Look for any of the following names in the right hand column.

• UpperFilters
• LowerFilters
• UpperFilters.bak
• LowerFilters.bak

5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor

7) Reboot your computer

8) Open My Computer and check to see if your CD or DVD drives havereturned. You may also want to open Device Manager and verify that theyellow exclamation and error code on the CD or DVD drive is gone.

I had that exact same problem. I would record a bunch of dvds with no problems for months and then some and one day it doesn't work. Only this showed up E4 EA03738B. However I've found the solution. Instead of going out and returning the recorder or buying new dvds just purchase a Laser Lense Cleaner. It's a dvd cleaner. Works like a charm.

Try cleaning the optics with one of those DVD cleaners.
When that probably doesn't work, you can hand clean the optics if you can figure out how to get at them. (easy on some, hard on others) If that doesn't work, it is prbably not worth going any farther

Where can you find the 1-2X DVD, I have only been able to find 1-4X and none of these work.