Non-dell cartridge error

Have you tried a new toner cartridge, The toner cartridge has moving parts, and of the cartridge gets stuck, the printer may indicate a paper jam.

Also paper often tears when clearing jams, and the little shreds of paper can stay in the rollers of the printer and keep it jammed. Make sure to inspect all the rollers to make sure they move freely, and do not have anything stuck in them.

If this is a Dell 093-962 try the following -

1. Turn the printer off.
2. Reseat the toner mentioned in the error. For instruction on toner removal and installation for your specific system please check the User Guide.
3. Once toner is re-seated, power the printer back on and check for error.
4. If no error reported try printing a Settings page.
   • Press the Menu Button on the printer.
   • Highlight Reports/List and Select.
   • Highlight System Settings or Printer Settings (depending on your specific printer model) and Select.
   • The Report should now Print.
5. If the 093-862 error recurs please try another toner from a working Dell Laser Printer of the same model or from stock (If available).
6. If the error recurs with a working or 2nd toner please confirm that the Toners used are Dell Branded.
7. If non Dell toners are used please ensure that you have the 'Non Dell Toner' option turned on.
   • Press the Menu or Info button on the Printer Operating Panel.
   • Scroll down until Admin Menu is Displayed and Select (If there is no admin menu go to next step).
   • Scroll down to Maintenance and Select.
   • Scroll down to Non Dell Toner and Select to turn it on.
   • Re-start Printer for the setting to take effect.
   • Detailed instruction for turning on the 'Non Dell Toner' option for a specific model can be found on your systems User Guide.
8. If toners are Dell branded and error recurs please contact Dell Technical Support for further advice.

Generic toners often cause this error. Was the cyan you purchased a aftermarket compatible?

this will sound dumb, make sure you remove all the shipping materials from the cartridge including anything that may be over the electronic components to let the printer identify the new cartridge.

If you need further help, reach me via phone at https://www.6ya.com/expert/joel_63c670a84e9f6a97

remanufactured toners, or off brand toners are sometimes not compatible. I would contact the dealer you bought the toner from and tell them the cartridge is defective and demand an exchange or refund.

are you using a dell-branded toner cartridge? if yes, then you should replace the toner cartridge sensor and machine control unit (MCU). if no, you can enable the non-dell toner mode on your printer's operator panel. how? press menu, down until "configure" & press select; down until "maintenance" & press select; down until "non-dell toner" & press select; down until "on" & press select.

I found this info on the web for you, guessing you are using a recycled or generic cartridge:

The HP LaserJet 2300 toner cartridge has a smart chip on the top left side. This chip tells the printer when the toner is low.

Recycled toners do not or can not reset the chip, therefore when you use a recycled toner you may get toner low messages although the toner is good.

Also, you may get the 10.10.00 error. There is a work around to fool the printer into not displaying the message.

Place a strip of opaque tape or paper on the chip. When the printer detects a non-standard cartridge press the green (go) button. It will then reset the LCD to Ready.

No guarantees but it seems plausible.

There is no setting on the 1710 printer to clear the error of a non Dell branded toner being inserted. Some higher end Dell printers do have a setting for Non-Dell branded toner. Not all Dell printers have this setting. Resetting the drum count will have no effect on a non dell branded toner error.