It sounds like you haven't completely removed the old print driver. To do so, you must take the following steps:
-
Open Printers by clicking the Start button , clicking Control Panel, clicking Hardware and
Sound, and then clicking Printers.
-
Right-click the printer that you want to remove,
and then click Delete.
If you can't delete the printer, right-click it
again, click Run as administrator, and then
click Delete.
If you
are prompted for an administrator password or confirmation, type the
password or provide confirmation.
Another way or removing the printer driver is this:
1. Delete the printer from control panel -> printers
2. Open
Services.msc and stop and start the Print Spooler service
3. Open
Print Management(Open command prompt, type in printmanagement.msc or
type print management in to the start menu search box)
4. In Custom
Filters -> All Drivers right click the printer driver you want to
remove and select Remove Driver Package
5. Install new printer
driver.
Now that you've removed the printer driver, you can go ahead and manually install the new printer driver.
To manually install you must follow the prompts carefully.
Follow the instructions in this link:http://www.vista4beginners.com/How-to-install-local-printer
At the
install the printer driver section, choose have disk and locate the printer driver that you want to be associated with this printer you are installing.
This should solve your problem.
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