Your problem could be a freeze up when hibernating.
If you battery is low charge it up.
Then disconnect the supply and remove the battery for say 1 min.
Then replace the battery and reboot.
This should fix your problem, if not go back to supplier.
Note holding down the start button for 5secs will switch of your laptop.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Happy Holidays!
Thanks, Joe
I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309
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Does the laptop power LED light up and the laptop appear to boot up with the hard disk LED light flashing? If so I can advise what to do next.
Need a little more information here. Make & Model of Laptop Does it power up and make any noise?
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