Guide to troubleshooting Windows audio and sound problems
>>> Troubleshooting Overview
> Summary of steps that follow
> If you'd like more help with your specific problem
==> Check if the device is using a generic driver from Microsoft or using a hardware specific audio driver (you want the hardware specific driver)
==> Next, look at the "Automated FixIt Tools and Other Help Guides" section. Try running the Microsoft Automated FixIt tool. If that doesn't help, you can try reinstalling the driver, checking your default playback device is set correctly and/or start looking through the other Help Guides for more help and tips
You need to create your own new topic / thread along with a problem description (see HERE)
> Only general comments, general questions, clarifications and corrections, etc. should be posted as replies to this guide
>>> Things to know before you start
> Windows doesn't need a sound card or audio drivers to generate simple beep tones
Don't assume your audio "worked for a moment" just because you heard beeps (e.g like error beeps)
> Integrated Audio vs. Addon Sound
> AC'97 vs. High Definition Audio
AC'97 was the first audio standard for computer sound (It was created by Intel in 1997). AC97 audio was superceded by High Definition Audio (also called HD audio) in 2004. It often helps to know whether your audio device is AC97 or HD Audio
==> Names for HD Audio devices always include words like HD or High Definition within the name. Examples
> Generic vs. Hardware Specific Drivers
Microsoft provides generic audio drivers in Vista and Windows 7. If Windows can't find a hardware specific driver for audio, it may load its own generic driver. The Microsoft generic driver usually doesn't provide fully functional sound (and, often, microphones won't work with the Windows generic driver)
To see which driver an audio device is using
Open Device Manager, rt click the audio device, select Properties
..> If there's no Driver tab or the Driver tab shows Unknown, no audio driver is installed
..> If the Driver tab shows Microsoft, the audio device is using the generic driver
>>> Troubleshooting: First steps
> System Restore
At any point, consider a System Restore especially if your device suddenly disappeared or a driver problem just started occurring. System Restore will inform you if the restore attempt was successful or not. System Restore doesn't affect your personal folders and data
==> How to Restore a Windows XP system to a previous State using System Restore
==> Using Windows 7 or Vista System Restore
> Verify your audio device is detected
Check Device Manager. Can you find your audio device(s) listed? Does it appear with any special icons?
Device Manager icons
==> Yellow icons with a black exclamation point indicate a driver problem
==> A "down arrow" indicates a disabled device in Vista and Windows 7
==> XP uses a yellow icon with a red X for disabled devices
To check Device Status
==> Rt click the device, select Properties. Check Device Status on the General tab. Is Device Status = "This device is working properly"? Or is there an error code number?
==> If Device Manager says it's "Working properly" yet you still have sound problems, suggest you next see the "Automated FixIt Tools and Other Help Guides" section below. Run the Microsoft Fixit tool for Sound. If that still doesn't work, try a reinstall and look through the other help guides listed below. Also check your default Playback device setting (see "Notes and Tips" below)
When looking for your audio devices in Device Manager
When Windows can't identify a device, it gets lised under under "Other devices". "Other devices" are also called "unidentified devices" "Other devices" often appear with generic names. Example
==> On left: "Multimedia Audio controller" is a generic name for an unidentified AC97 audio device
==> On right: "Audio Device on High Definition Bus" is a generic name for an unidentified HD Audio device
> Reinstall the audio driver
==> Note if you're still running XP SP2 you need this MS KB installed for HD Audio support. (XP SP3 and all versions of Vista and Windows 7 already include HD Audio support.)
==> Check if your audio is disabled in BIOS. Look for a BIOS setting named something like Onboard Audio orIntegrated Audio
Different methods of reinstalling are listed below. If the first two don't help, find the driver on the vendor site, download and install it yourself. If the driver installation seems problematic or the old driver installation seems to interfere, check if you have the option to first uninstall the current driver installation yourself from Add/Remove Programs
> Rt click the device, select Uninstall. Reboot. Windows should redetect and reinstall the device on startup
> Rt click the device, select Update Driver. Follow the prompts. Allow Windows to search the internet for an updated driver
For XP, look in Ctl Pnl->Add/Remove Programs. For Vista and Win7, Ctl Pnl->Progams and Features
Here's why: Some audio driver installers create an Add/Remove Program entry for the driver. (It's entirely up to the vendor and how they chose to write their driver so you may or may not find an Add/Remove entry)
good luck
> Create a System Restore point before trying to install the new driver
> Check vendor sites for their Support or Download link. Do an internet search or look at the topic HERE for links to many vendor sites
==> Audio providers (like Realtek and IDT Soundmax) often provide both the audio chipset and the driver. While general chip makers (like Intel, SiS, and Via) usually provide just the chips. They rely on (and will point you to) someone else's driver that works with their audio chips (such as drivers from Realtek or IDT Soundmax)
> Create a System Restore point before trying to install the new driver
> "If it ain't broke, don't fix it". Only install DriverEasy's audio driver updates
==> DriverEasy returns every driver update it finds including "beta" (pre-release versions). Newer is not always better. Only update the driver if the device isn't working
1. Right Click My Computer and left click properties.
2. Click Hardware
3. Click Device Manager
4. Click the plus (+) sign next to Sound Video and Game
5. Right click on Realtek or AC97 or what ever is your sound card and delete
6. Restart and allow windows to find sound
Try pulling the card & clean the slot it was in. Use canned air & or a very clean dry paint brush. Than get a soft clean cloth & lightly dampen it with Alcohol, wipe the cards copper connectors. Make sure it is dry before reinstalling. Press firmly & evenly down make sure it is seated. Fire up the pc & enter the control panel, open Sound & audio devices. Click the Audio tab & check that there is a device listed in the window. Do the same click the Voice tab, it should list the same device. If you saw a listed decive & still have no sound. Close Sound & audio devices & open System. System properties will open, click Hardware tab & than click device manager. Scroll down to Sound, video & game controller. See a yellow ! point. You need to reinstall your sound drivers. No ! point. Than your card is dead. Try replacing it. Hope it works out!
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