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you may have ab ad fan inside the cooler and all of the cold air is staying at the bottom. Also there may be bad insulation at the top and there may be warm air up there.
My name is Peter. I am a retired field service refrigeration technician.
The top half of your freezer is warm because your cooling (evaporator) coil is on the bottom.
With your unit there are generally two cooling problems:
1.) Frozen Drain - You freezer will go through a defrost cycle every 8-10 hours. When this occurs, everything shuts down with the exception of your lights. Your defrost heater turns on for about 20-30 minutes, defrost you cooling coil and them turns your unit back on.
Most common, is that you have a frozen drain. If you have a frozen drain, when your unit goes through the defrost cycle, if your drain is plugged then the condensate builds up on your cooling coil and restricts the air flow. Use a hair dryer and melt the ice.
2.) Freezer fan motor is bad - Your freezer fan motor may be bad. This is easily replaced.
Ok, Lets get it done. I have faith in you.
a.) Unplug your unit.
b.) With a screw driver remove the 6 screws holding the bottom cover. You control may be in the way.
c.) I know you can do this. Remove the back cover. Is you cooling coil blocked with Ice? Defrost with a hair dryer. Do not use metal tools, you may damage the cooling coil.
b.) After defrost, Is you cooling fan running. You can do this as well. There are only two contacts to remove and a ground wire. If it is not running purchase a new one.
I have faith in you Karen. Call me and I will walk you through this.
try to replace the Styrofoam cup then put on the top.. if the same happens.or it will be frozen it means styrofaom is .................................. then use another...
Check for ice on back wall if iced up check defrost heater and defrost timer also check and besure evaperator fan is working check wireharness on heater, timer, and evap. fan motor.Sounds like you have a defrost prob. Turn off for 24hrs to melt ice turn unit back on if it works for a few days then ices back up you have a defrost prob.
If every coil , from the bottom one to the top one, are frozen, either the door is not closing right or the defrost timer is bad , but if half or less part of the coil is frozen , that means the unit is low in refrigerant and the leak has to be repair ( this is a seal system ) and after that recharge the system.
The outsides should will be warm. This is normal because the condensor lines run thru the cabinet from about half way up the sides and over the top. Which is why the you shouldn't have anything stacked on top of the freezer and enough room on the sides of it for air flow. As far as the water leak, tell me exactly where you see the water and does the bottom of the freezer (inside) have a sheet of ice on it. If there is ice there then the drain behind the bottom panel in the freezer is frozen over and will have to be thawed out. Let me know what you find. If you have further questions I may need the entire model # on the sticker inside the freezer.
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