You need to go into the *properties icon on the print page and click on maintenance. Once you are in maintenance, click on clean print head and follow the directions. You may need to do it a few times to get it cleaned up if it has gone this far.
* go into a document and click on print as you would if you want to print it. when you are in the first print page, depending on your computer somewhere in the print box will be the properties icon.
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