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It sounds like your PTAC (packaged terminal air conditioner) unit is malfunctioning. When the thermostat is set to heating mode, the PTAC should be blowing warm air, not cold air. There are a few possible causes for this issue:
The PTAC may be low on refrigerant. If the unit is low on refrigerant, it may not be able to properly heat the air.
The PTAC's reversing valve may be stuck in the cooling position. The reversing valve is responsible for switching the flow of refrigerant between heating and cooling mode. If it is stuck in the cooling position, the PTAC will blow cold air even when the thermostat is set to heating mode.
The PTAC's heating element may be malfunctioning. If the heating element is not functioning properly, the PTAC will not be able to heat the air.
I recommend contacting a trained HVAC technician to diagnose and fix the issue with your PTAC. They will be able to determine the cause of the problem and repair it properly.
How are you determining that one section.is cold and one warm? If this is in fact the case you have a blockage in the coil or a compressor that is down provided this is a multi compressor unit.
The cold that you describe may be just unconditioned air? If you are certain you can hear the comp operating for a couple of minutes, and then the heat starts, I would guess it is a reversing valve issue if it's a heat pump and it probably is. Or the control board acting up. I've had a lot of issues with the boards in the Amanda PTAC units. I can't remember how to configure it, but if you Google "Amanda ptac configuration", there is a lot of info online. May try a reset method first. Hope this helps!
It sounds like your freezing up at the coil, which in turn, blocks airflow across coil and only a small amount of air comes out of the vents. This also explains the cold air coming from fan on the outside unit, since the system cannot absorb the heat from the inside of the house through the coil. Your air outside is usually blowing out warm to hot air because thats the heat it rejects out of your system. I would turn the thermostat to "OFF" and turn just the fan setting to "ON" instead of Auto, this thaws the system out faster. Give it time to fully thaw, make sure filters are clean, and check airflow. If airflow is back to normal, your problem is more than likely the charge of refrigerant. If you have to call a technician out, make sure the unit is not frozen at all before they get there, they would not be able to do anything with the system froze. Hope this helps and good luck!
Make sure it is in cooling mode. Sounds like you may have a problem with the reversing valve but you would want to check the pressures in the system first and make sure the charge isn't low.
It sounds like you have a unit called a heat pump. When a heat pump unit is in cooling mode the outside unit blows hot air and the inside unit blows cold air. If the outside unit is blowing cold then the indoor unit is most likely blowing room temperature or warm air. It sounds like the thermostat could be controlling incorrectly or you could have a failed reversing valve which is the device that switches the unit from heating to cooling mode.
Sound like air flow problem to me, the inside and the outside. check the inside filter to see if it's clean and clean the outside condenser coils by washing it.
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