Question about Symantec WinFax Pro for PC
Ok, I had the same problem of when you plug key chain into the computer, the display at first reads "PC Conect", then after about a minute, it sohws "No photo..Please connect to PC...Update Pictures.
Solution: I plugged it in to usb port and when it came up with "PC Connect", I pressed the 'M' button on the side. Then the display changed to read "PC Connecting", and the software came up on the computer monitor. Wha'la! Problem solved
Posted on Dec 12, 2009
If you are having problems getting the Digital Solutions digital
photo keychain to connect to your computer, this fix is a simple one. After plugging the keychain into the computer USB port, wait a few seconds. Then insert a toothpick, or something similar, into the tiny hole located on the side just beneath the 3 buttons.
Inside the tiny hole is a reset switch. Use the toothpick to hold the switch down for 5 or 6 seconds, then release.
A few seconds after that the screen should show "Please connect to PC...Update Pictures." Now press the "M" button and the photo keychain should function as advertised.
However, because all computer operating systems are not the same, after pressing the "M" button, some may see a "PC Connecting" message. If so, this means you will have to go into your computer (open "My Computer" and look at the list of drives.) It is easy to locate the DPFMate application and start the photo keychain software manually.
Good luck to all and I hope this information is helpful. Dean Terry
Posted on Mar 17, 2010
I did what ksmid said to do but it only loaded the drivers. After that when I pressed the "M" it would say "PC connecting" and then nothing.
Solution: What I finally did was to go into windows explorer and found where it was connected (It said: "CD drive E:") I opened that up and found the "DPFMate" application opened that up and problem solved.
Posted on Dec 20, 2009
Look for your device on start, my computer or on the task bar near the clock using the remove hardware wizard.
The "remove hardware safely" icon looks like a card with a green arrow above it. Look for connected devices that may be listed by generic names like removable disk.
If there is nothing on the usb port that looks like your device, uninstall all of the software and start over.
Uninstall the software. Restart after you uninstall. Turn off virus programs. Reinstall using the add new hardware device with Windows hardware wizard. Put the disk in when it asks.
Turn your virus program back on.
From the start bar, open "My Computer."
Double click the keychain; It may be listed under a generic name like removable disk F: then double click the ImageViewer icon.
With the software open, click on Load to view all
If the screen is empty, no photos are stored in memory.
To add a new image into the Click Add Image
images have to be .jpg, .bmp or .gif
The device may also be available to use in control panel, printers and other hardware, and then click cameras and scanners.
Make sure that you put the keychain on a usb on the computer, don't use a router.
Posted on Dec 25, 2009
Its easy here's how: when you plug it in it will say pc connect simply press the (m) button [menu] and it will bring it up
Posted on Dec 30, 2009
Not a solution - more questions - so then with this particular keychaing does that start to charge the batteries then the first time? Mine is right now doing the same thing, so it says to charge for 6-8 hours before first use so do I push the "M" button to connect to my PC to charge it before I start to load pictures? I am tempted to go buy another brand of keychain. This also won't let you drag and drop pictures - have to do 1 at a time!!! Has anyone tried a different brand that is easier to use?
Posted on Dec 16, 2009
I had the same issue untill i realized that i had to press "m" several times then it beeped and my pc recgonized it.
Posted on Nov 28, 2010
How do i even put pictures on this thing i dont understand
Posted on Aug 18, 2011
Just got mine working. In the instructions that came with it it tells you to get rid of all of your drives except the CD/DVD drive for the keychain to function properly. Sounds mad, right? But its only temporary they are just disabled and can be be renabled after you restart your computer and you only need to do that if they don't restart by themselves when the coputer restarts. Here's how START> right click MY COMPUTER> HARDWARE>DEVICE MANAGER>DISK DRIVES> right click whatever drives are listed>uninstall>FLOPPY DISK DRIVES>disable. You will be asked if you want to restart, click YES. When your computer begins to restart plug in the Digital Solutions keychain the computer will recognize it now, then press the M button on the keychain and the software will come up on your screen. Hope this helps. Good luck.
Posted on Dec 10, 2010
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