Question about HP DeskJet F380 All-In-One Printer

4 Answers


I can;'t get the scanner to work scanner wont start

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  • Anonymous Jan 27, 2008

    f380 worked on old imac. Got the new imac 10.5 ox. Downloaded/uninstalled many times. Never get the setup assistant, and scanner is not recognized.

  • Dyami Jan 30, 2008

    My scanner doesn't work either, when I use the scanner program it says there are no scanners pluged in the computer, any solution?

  • grundge Feb 07, 2008

    printer works ok but no luck geting scanner to respond any ideas

  • Anonymous Feb 21, 2008

    New HP Pavilion notebook computer with VISTA + new HP F380 printer; works fine when copying or printing from the Internet or from Word or from emails but won't print Excel documents & won't scan (gives a little hiccup then does nothing) -- no error message, just nothing. No effect from rebooting, disconnecting & reconnecting all plugs, new ink cartridges, different documents nor changing Excel documents from Office 2007 format to old 2003-2006 format.

  • Helioman Feb 22, 2008

    F380 HP deskjet doesn't scan when I hit the scan button.

  • LATHESON Apr 29, 2008

    i have the exact same problem. When i press the scanning button nothing happens and only the power button icon startes to blink for about a minute and then stops.

    I think its because i have Microsoft Vista Home Edition.

  • Othomas Apr 30, 2008

    Can't get the scanner to work. What do I do? The power light just blinks.

  • Anonymous May 07, 2008

    i have the exact same problem. the light jus blinks

  • Anonymous May 10, 2008

    Scanner not work

  • thepitt May 12, 2008

    it only blinks when I try to scan.

  • thepitt May 12, 2008

    i'm using windows XP

    when I try to scan, it only blinks. ALready went to HP web site and it doownloaded correct driver. How do I scan?

  • Anonymous Jun 09, 2008

    mie scanner doesnt work

  • Anonymous Jun 11, 2008

    I have windows vista, all the features work except scanning. I am USB installed and the "on" light blinks when I try to scan it stops in about 30 seconds and nothing else happens.

  • Anonymous Jun 13, 2008

    Won't scan

  • kristyjane Jul 02, 2008

    the printer works, but the scanner will not. when i press scan, the power light flashes, and nothing happens

  • zenon1994 Sep 21, 2008

    have windows vista home premium. HP deskjet all in one F2120. Wacom Intuos 2 Graphics tablet. Scanner worked fine until I installed the driver for the tablet. Now the scanner won't work unless I uninstall the tablet driver.

  • Anonymous Oct 07, 2008

    scanner won't work, when I press the scan button the power light flashes but nothing happens. I am using Vista

  • Anonymous Oct 10, 2008

    I had the F380 working fine on my old laptop (Dell) but when I bought
    anew laptop (HP Pavilion tx2117cl) it doesn't scan. I want to scan a
    document and send it by email to someone.
    This was easily done on the
    Dell - the nice HP window would pop up and I was sailing. Now, nothing
    When I tried loading the drive (by cd) onto my new laptop's
    hard drive it wouldn't receive it. (My new laptop is running Vista -
    might be the problem) I had to first get an update from Microsoft and
    then download the driver through the internet.

    I really need to have
    this scanner working so I can scan and send documents daily. Thanks.

  • Anonymous Nov 08, 2008

    I put a picture in the scanner to put it onto the net so i pushed the scanner button and the power light flashed, and then nothing happened.

    how do i get the scanner to work?!?!

  • Anonymous Nov 08, 2008

    when i push the scan button the power light flashes but then nothing happens\

    how do i get it to work

    im using windows vista

  • Anonymous Dec 19, 2008

    i think its vista that doesnt work with the scanner because it wont install the disc

    on my old computer it worked fine

    now it will print and thats all


  • Anonymous Feb 05, 2009

    I have the same problem.. windows vista and the scanning doesnt work...

  • peprichard11 Feb 16, 2009


  • Anonymous May 12, 2009

    its a vitcg

  • Anonymous May 11, 2010


    I need to know your operating systems to fix the problem and find the solution. I think you have Widows XP Home edition/Service pack1/?Lower than this editions. If you upgrade your OS or update your OS by connecting to the internet if you have licensed OS. This will resolve your problem I think.



    NITIN BABBAR May 11, 2010

    are u able to do copy or not?



4 Answers

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You can also attempt to reset the AIO:

For the Mac (possibly):

Posted on Jun 12, 2008

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I have a deskjet f4580 the printer and the copier works but the scanner doesnt...i have a acer laptop with windows 7. i installed it once before and everything worked just fine. i reinstalled it and the scanner will not work. when i push the scanner button the power light flashes also the light next to the wireless button flashes orange how can i solve my problem

Posted on Aug 07, 2011


What is a scanner strip

Posted on May 06, 2008

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  • 18 Answers

All scanner problem basically come from scanner just replace the scanner strip.

Posted on Feb 20, 2008

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Then try scanning again. If it still doesn't work then-

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  6. Then go to cd drive: > printer > scanner, then double-click aioscannr.msi, and follow the instructions to install the file.
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Usually this type of error message pops up when the scanner lamp isn?t warming up properly. This is what you should do: 1. Check if the lamp is on. 2. Unplug the scanner?s power supply and plug it back in. Try connecting it diretly to the wall. 3. If that doesn?t work: a. Unplug the unit?s power supply. b. Press ?cancel? and left arrow while reconnecting the unit. c. Release the buttons when the printer starts up. 4. Try scanning again. 5. If it doesn?t work, have it serviced.

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