I had a few systems that did this but once I performed the latest firmware update it fixed everything.
If the combus on the ipod gets shorted then it will also do this. You have to disconnect the Cat-5 cable from the dock, unhook the ipod, reconnect the cat-5, then reconnect the ipod.
I would contact your installer and have him update the system for you, failing that re-do your connections on the dock. If that does not work you may have a deformed connector on the ipod that shorts the combus (had that once on a Russound system). Or a defective dock
Hope this helps,
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