It is important that your headphones are STEREO tyoe as a monaural 1/4 inch plug will short out one side of the output audio.
Make sure the plug is fully seated as it has a switch in the unit that disconnects the speakers typically when headphones are plugged in.
If your speakers do not get cut off when you plug in the headphones, it is POSSIBLLE that the switches on the jack have been broken. This would require servicing.
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