I have a Kenmore washer model 110-24962300

Remove the caps on the top of the agitator. Next using a suitable socket, undo the retaining nut being careful not to loose and washers..
Lift the agitator enough to remove the towel. Reassemble...

Wil,
IT could be the agitator dogs that are chewed up and not gripping like they should. I am including a link to the Sears parts direct website so that you can see what they are. Second link is to a video on how to change them.

Washer Agitator Dogs Part Number 3366877 SAME DAY SHIP GUARANTEE from...

How to repair the Agitator Dogs in your Kenmore or Whirlpool or etc Washer

the lid switch controls the spin cycle, pump probably has clogged

Check the basket the very bottom ring is the float and some how leak and do not float well enough to disengage the basket when agitating and strips the hub.

I can't seem to get the Sears Parts site for your washer model number.

Can you verify that it's correct?

First, see the Sears parts site for your washer:

http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (###.######) and you'll see a list of major sub-components with diagrams and parts.

In the interim, here is the Whirlpool Service manual for top load, direct drive washers.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf


Following is a procedure for removing the agitator(s) on top load washers.


http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=136

If you take the agitators out, I'd make sure that any "gunk" is cleaned off and check the splines inside the agitator and on the transmission agitator shaft.

It's probably not a serious problem.

This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number and you'll see a list of major sub-components with diagrams and parts.

There are a number of Series 80 design washers. You'll need the actual model number to better check for the problem.

First, I'd remove the top agitator (as you've already done), then I'd remove the main agitator.

Under it you will see a clip and what Whirlpool calls a "washer". The "washer has two prongs, one fits into the main agitator shaft drive and the other fits in the lower agitator. If one or the other of the prongs is broken, the agitator most likely wont. I'd also look inside the main agitator to see if the ridges are broken off.

I'd then start the washer on it's smallest cycle and see if the main agitator shaft turns back and forth. If it doesn't and the washer goes through it's drain and spin cycles, the problem is likely in the transmission itself with what they call the agitate gear and / or agitate cams.

Please see the Whirlpool / Kenmore PDF document on installation, maintenance and operation of direct drive washers.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6?OpenView&Start=1

This is a Whirlpool document with parts lists for their commercial washers (basically the same as the consumer models)

If the problem is in the transmission, although it looks complicated, it really isn't that bad if you have a moderate level of mechanical ability.

If the bottom agitates and not the top, the problem is likely the 4 "agitator dogs" designed to allow the top agitator to turn only one way.

On the Sears parts site:

http://www.searspartsdirect.com/partsdirect/getModel!retrieve.pd?pop=true&modelNumber=110.26902691&pop=flush

replace the 110.26902691 with your model number (lift the lid and the model number should be printed on the cabinet) and look at the section on the Sears site for Agitator, basket and tub.

This is what they look like:

#21 on diagram Dog, agitator (4) Number:3366877Substitution:80040 $9.25Remove the fabric softener unit, lift the top agitator cap (use a screwdriver) and you should see a plastic part in the center of the top agitator with a 1/2" square drive.

Remove the drive and lift off the top agitator. Turning it over you should see the 4 "dogs", replace these and the top agitator should turn in one direction only.

Replace the 1/2" drive, the cap and fabric softener unit and the top agitator should work.

No wash, no spin read THIS
Spins, pumps, won't agitate right: check THIS out


If you need further help, reach me via phone at https://www.6ya.com/expert/dan_73bbd84fe1d95b61

i have the agitator dogs, but my agitator is not turning. Can you help me in getting it off. kenmore model 11022954100. please help !!!!!! wife is tearing me up!

Sounds like u may have broken the coupler gear between the motor and transmission... the replaced the belt with these gears on this model... But should go fill & pumb water out and NOT spin Or agitate... IF these gears or broke or stripped... heavy loads like u  said would do this... recheck and see if wash will pumb water out But will NOT agitate or spin.. IF so the above is your problem  and is Not to hard to repair  or much money

Below is a pic with the motor remove the white piece in the middle is 1/2 of the gear system with a rubber piece in the middle (not there)  and another like gear on the motor
sounds like these gears may be broken or stripped on your washer