Disc tray will not open---has never been used--noise comes from the player

not sure if this link will help you. https://community.sony.com/t5/Blu-Ray-General/locked-blue-ray-player/td-p/113765

The disc tray does not eject when the OPEN/CLOSE button is pressed. Solution
Follow the steps below to troubleshoot this issue.

IMPORTANT: The disc tray will not open while a disc is loading; this is normal operation. If this is the case, wait until the disc is finished loading before pressing the OPEN/CLOSE button to open the disc tray.

1. Make sure the disc tray is not locked; if necessary,
2. Perform a power reset.
   1. Press and hold the POWER button for 10 seconds until the BD player turns off.
   2. After the BD player turns off, press the POWER button again to turn it back on.
3. Attempt to open the disc tray by pressing the OPEN/CLOSE button on the front of the BD player.
4. If the disc tray still does not open and a disc is stuck inside, follow the steps below to force the disc tray to eject:
   1. Turn off the BD player.
   2. Turn the BD player back on.
   3. Immediately after POWER ON is displayed, press the STOP button on the front of the player. IMPORTANT: Only use the STOP button on the front of the BD player. The remote control cannot be used for this operation.
      NOTES:
      
      • The disc tray should eject and the BD player will turn off. If it does not eject, repeat steps A-C.
      • It may be necessary to press the STOP button in step C two or three times.

If the issue is still unresolved, service may be required

your tray circuit is damage thats way this error is coming plz repair ur tray circuit or cleane it and then us it

Electronics Corporation sells inexpensive DVD players. The DVD players, however, often exhibit problems due to their manufacture and way that they work, which must be dealt with during the course of the player's life. Knowing what these problems are beforehand can aid in resolving difficulties when using the DVD player. In some cases, it can help eliminate the problem before it can become catastrophic



The disc door is not properly closed if the Disc player display shows an "Open" error message. Check that there are no gaps in the door and use the remote to open the disc door. If it will not open, unplug the Disc player and gently pull out the disc door and then push it in. Plug the Disc player back into the AC socket.

If the DVD has not been inserted properly into the disc tray, a "No Disc" error message will come up on the display. Eject the disc and lightly flick off dust using the edge of a lintless cloth. Inspect the disc for damage. Insert it carefully again into the disc tray and use the remote to close the disc door.


Because the Disk player is inexpensive, the power supply is not of the highest quality. Having a surge protector to plug into the Disc player will help to keep the power supply from being damaged over the course of its lifetime.

Have a nice day

while your daughter was "holding" the tray did you hear any "popping" type noise?
This is a typical sympton when the gears have skipped a few teeth!
Your best bet(IF your a "handy" person) would be to take the unit apart to get to the CD drive, and CAREFULLY push/pull on the tray to manually "open/close" it, and watch the tray in correlation to the "eye" mechanism, to see if it is aligning with the "hole" in the tray correctly!
Good luck!

Hello,

The reason your player is not playing the disc could be that the disc is not sitting properly or the lens is weak or the lens is dirty.

To fix it if it is dirty,

Get a lens cleaner and use it to clean the player,

If it does not work after that,

Try to fix the tray by,

Getting the appropriate screwdriver,
Open the cover of the dvd player,
Try to assess the disc tray to see if it is sitting properly,
Turn it on and test a disc on it to know where the fault is from,
If you do not detect any kind of irregularities,

Then it is most likely to be the lens of the player that is weak and needs replacement.

All you have to do is follow the process you used in assessing the disc tray, but you have to remove the disc tray and disconnect the lens and replace it with a new one.

Take care

Hello,

The reason the player is not reading the disc and showing no disc is either because the disc is not sitting properly on the lens from the disc tray, or the lens is weak or the lens is dirty.

To test if it is the disc tray, open the cover of the player with the appropriate screwdriver, place a disc directly on the tray and apply a little pressure on the tray, if it reads the disc, then it is the tray.

All you have to do is to adjust the disc tray and screw it tightly.

To test if the lens is weak, try several DVD disc on it,and test them also on another tested ok player, if it does not work on your player and works on other players, then the lens is weak.

to fix this, get the appropriate screwdriver, open the cover and unscrew the disc tray.

You will gain access to the lens, carefully disconnect the lens and replace it with a new lens. then it will be ok.

To test if it is just that the lens is dirty, clean the lens with a lens cleaner and test a DVD to see if it will work.

Take care.

On some disc players there will be a small hole in the face of the tray. This is a manual release. straighten out a paper clip and gently pusk it in the hole. The tray should come out enough so that you can pull it open by hand. Good Luck.

take a screw driver and open it up
maybe its a disc that stuck
if not working
probably cheaper to buy a new one

Alright, just follow these steps and let me know if you have any problems or questions

1. Power and switch on the Durabrand DVD player.
2. Open the DVD disc tray tray or lid.
3. Press Stop.
4. Press 3 - 5 - 9 - 7 (3597 in sequence). Can be done on remote control.
5. Hidden DVD Region menu appears. Select region 0 or 9 using up or down button on remote control
6. Press OK.
7. Close the disc tray and press Standby on the DVD player front