SOURCE: Maytag front load washer Neptune MAH5500B codes FL and DO
There is an emergency access cord provided for the manual unlocking of the washer door and can be accessed by removing the dispenser bezel. Open the dispenser cover and remove the four screws securing the dispenser bezel to the top cover then lift the bezel off. Once the bezel is removed, look for the nylon cord near the door lock assembly through the opening left by the dispenser bezel. Pull the cord away from the door lock assembly to pivot the mechanical opener and push the locking lever into the open position. Open and close the door several times then start a new cycle.
Check the door lock assembly if the problem persists and replace it when necessary. Disconnect power to the washer prior to servicing to avoid the risk of electric shock.
Access to the door lock assembly requires the removal of the front panel, dispenser bezel, and lifting of the top cover.
Open the dispenser cover and remove the four screws securing the
dispenser bezel to the top cover then lift the bezel off.
Open the washer door and remove the two screws securing the door hinge
and the front panel to the front shroud assembly. Do the same to the two
screws on the opposite side of the door opening.
Disengage the front panel posts from the clips located on the face of
the cabinet by grasping the upper part of the front panel posts and
pressing in on the outer edges then twisting it inward. Once the front
panel posts are released from the cabinet, tilt the front panel away
from the cabinet and remove it.
Remove the two 5/16" hex-head screws securing the two top cover hold down brackets; one on each side. Swing the brackets to the outside to unhook it from the lip of the top cover then lift the top cover to expose the door lock assembly. Prop up the top cover to prevent it from falling back into position while accessing the door lock assembly.
Disconnect the wiring harnesses from the door lock assembly and the two mounting screws then rock the top of the assembly forward and lift it off the front shroud assembly.
Clean the wiring terminals and the connectors then reseat the connectors several times. Replace the door lock assembly when the problem is not resolved.
Install the new door lock assembly in reverse of the steps given above. Review the steps thoroughly for easy reassembly of the washer. Make sure the wiring harnesses are properly and firmly seated to the door lock assembly terminals. The door lock assembly is part number 22004435.
the Fl code indicates an overfill condition. If the washer is empty, then you likely have a problem with the water level pressure switch. If the washer is full of water and will not drain, you likely have a problem with the drain pump or the washer drain line.
If the washer is full of water, make sure that the washer drain is clear and working properly. Check the drain hose for kinks or clogs. If you find no problems with these issues, I recommend that you manually drain the washer using a wet/dry shop vacuum. Check the drain pump and connecting hoses for problems. You may need to replace the drain pump of water will drain out of the washer properly but the pump will not work properly. A clog in the check ball assembly at the bottom of the tub can also prevent the washer from draining properly.
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