Here sounds like your override setting on cable box needs to be set.
Here is how to fix that-
1. On remote push the button at the top that says CBL or Cable.
2. On remote push power button.
3. On the remote push the menu button.
This should bring up an internal menu called user settings.
4 Use the remote to scroll down to 4:3 OVERRIDE and use the LEFT or RIGHT arrow keys on the remote to change the value to 480i and see if this clears up your problem. If not repeat and change the setting to 480p and one of these settings should fix your problem.
Good Luck and please rate this solution.
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