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The cable that is used in the headphones is actually very low quality and very weak so easily broken, You may be able to remove the wiring from another pair of headphones and use it. Unfortunately Skullcandy are not a high end brand so no spare parts are really available as they are made in china as you can see on the following link. Link:
Either it's not plugged in all the way or there is a short in the line somewhere. I would pop the ear cover off to look at the wiring, it could have come unsoldered.
The thing you need to realize is, the headphones are not defective. Headphones cannot choose to individually make voices/game noises/music louder or quieter. Either they play audio or they dont. What your issue is, is configuration with the xbox (the soucre FEEDING the headphones) Only there can you choose the amount of voice/game noises/music and their respective levels. Below is a link that headphone company has on their site for the settings you need to change in your xbox. http://www.skullcandy.com/manuals-and-drivers.html (see the second section, second option doesn "xbox settings for lowriders") Any further settings will need to be assisted by an xbox support person.
if you go on there site you have got to change some settings on x box live. here is the link. http://www.skullcandy.com/manuals-and-drivers.html it is the x box settings for lowriders.
OK OK OK, the lowriders use dolby digital with WMA playback, and there is a setting in ur xbox settings where u can change that. BUT UR NOT DONE YET. press the Xbox button, go to settings go to prefrences, go to mic and check the box that sais "play through both." and now u can hear the ppl and talk. however, what they dont tell u is that the mic interfears with the WMA, so all u need to do is just buy an inline volume adjuster at walmart (wally world) for like 3 bux (the one that coems with it is regualted by FDA or wtvr and has no sound which is verry unlike skull candy). THESE headsetes arnt cheaply made at all 2 tell the truth, they shooda came with instructions, but once u get em going, they r insane! i have a pair of turtle beach x5s and its nice, but not as good asthe lowriders. and anotehr feture they dont tell u, if u get a volume adjuster with the "base gain" swicth, it works on the lowriders, so u can add a little rumble and umph to ur headset.
well i dont know how to repair them but you can get the warranty for 50% off another pair. http://www.skullcandy.com/warranty-information.html does that help?
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