HP DeskJet F380 All-In-One Printer Logo
George Papaevangelou Posted on Dec 24, 2017
Answered by a Fixya Expert

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It works very well as printer or photocopying but not as scanner

It works very well as a printer or o photocopying machine, but not at all as a scanner. It gives message "Unexpected internal error occured". And it tells me to restart the programm, reboot the pc or reinstall photo and imaging software.
It started after a unistallation and reinstallation of the programms.

1 Answer

honey

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  • HP Master 262 Answers
  • Posted on Jan 30, 2018
honey
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Joined: Jan 03, 2018
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Might be scanner drivers corrupted, Reinstall the Scanner drivers again. Most probably this will work greatly You can try this no (877-690-9305) for the solution. Support For Hp Printer

4 Related Answers

Anonymous

  • 16 Answers
  • Posted on Nov 28, 2007

SOURCE: scanning software does not work at all

dear ,

there is a cd comes bundeled with the printer caled "drivers and software cd" if u have it insert it and follow on screen tips. if u dont have it contact me ill redirect u to my ftp to download the drivers and software

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Anonymous

  • 2785 Answers
  • Posted on May 16, 2008

SOURCE: An unexpected internal error has

scan your pc for viruses by disabling the system restore then reinstall the driver for the scanner

Anonymous

  • 15 Answers
  • Posted on Aug 15, 2009

SOURCE: Error! An unexpected

Please clarify what program you are using when this error message accures. It seems like it's possably just a software problem, so what I would recommend is to check your event log to see what errors it is logging. The answer to your problem may reside in there.

Anonymous

  • 63 Answers
  • Posted on Sep 05, 2009

SOURCE: can't scan image to word or photo gallery

First thing to do is try to check if your windows XP is a 32 or a 64-bit. You can do this by right clicking the mouse on My Computer icon and then left click on properties. Now try to load the right and updated driver. If it still won't work. Go to Control Panel>administrative tools>services>scroll down and look for WIA ( Windows Image Acquisition). when you double click on it you should see it it is running, stopped, make sure that it is started. If still won't work try using other application like paint.

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