Hi i seem to have a problem with my camera. the zoom bit just keeps going out then straight back in then the screen is going blue and has the following displayed D : 5e02 any ideas what could be wrong ? thanks

I had this problem for the first time yesterday, on my fifth use of the camera from new. The user manual says to turn it on and off a few times which I did but to no avail. I found advice on a different forum that said to hold your finger over the shutter as you turn it on, so that the lens doesn't have time to retract again. Sort of use your finger nail to hold the shutter up while the lens extends. Tried this and it worked, switched it off and back on agiain and it seems to be going fine now.

Hello

Thank you for using FixYa for your problem

Always check the batteries first but if is it still giving the same fault, your camera is faulty.
It should be taken to an authorized repair centre for a repair estimate. Very few digital cameras have any user-serviceable parts.

Please rate our solutions and if you still have problems please call back for more ideas to help you

Thanks
Richard Scott
Technical Support
New Zealand

Hi,
    This problem is related to the malfunctioning of zoom motor, Two possibilities are there,
1- If company provides technical help on component leve in your regionl then zoom motor may replace.
2- If component level support is not available then LENS ASSEMBLY must be replaced.
   Contact your nearest fuji service centre or contact any expert nearby for the specific part replacement.
    Thanks for using fixya.

Was not fixed. Do not have this specific camera.. Is a different Olympus.

The problem you are describing is a problem with one of the sensors in the lens assembly of the camera. It seems to have failed and needs to be replaced. Following are the instructions to send your camera to Olympus for service.

http://olympusamerica.com/cpg_section/cpg_servicerepair.asp

Olympus will charge a flat rate repair fee for this product if beyond the one year factory warranty or the warranty is voided. The cost is $125 plus your local sales tax. This covers parts and labor, factory cleaning and diagnostic check, 6 month warranty and the cost of shipping the product back to you is all included in that price.

I had the same problem with my 6-month old Olympus SP-560UZ  and was quite upset until I thought of a way around this. The error seems to be due to the lens becoming off axis and not extending. I was able to turn on the camera by lying it down flat on its back so the lens will extend straight up when the camera is powered up. Once it is turned on, it seems ok to move it back in its normal position.
So far so good - and it is free…

Hi BlackenBetty,

Well, from what it sounds, you've just zoomed right out so that everything on the browser page appears really, really small.

The solution is actually quite a simple one:

1. Open the phone browser, or a web page.
   
2. Turn the phone over, so that you see the camera lens. Note that the circular wheel around it has a bumpy grip area. This is so that you can zoom whilst taking photos.
3. Put our finger on the grip area, and turn the phone back around so you can see the screen. Pulling the wheel anticlockwise will zoom out, pulling the wheel clockwise will zoom in.

Note; that this feature works only in camera and browser mode - and not in general menu.

Hopefully using this you will be able to zoom your screen back to a readable size.

Please reply so I can tell if this was helpful, or I can help you if not.

From Kat.

I had the same problem with mine and I tried several suggestions, BUT the only one that has worked is to gently grab the lens, pull it out as far as it will go until fully extended. While keeping it extended turn the lens to the right until you hear a click. Once you hear the click, release the lens and turn the power button on and then back off again. This should take care of the problem. A word of warning. ALWAYS make sure your fingers do not touch the front of the lens when you power on the camera. Even the slightest bit of obstruction seems to make the problem reoccur. Another note. I had tried this several times until I finally heard the click, so please don't give up on it, just keep trying. This will work and it will save you a lot of time and money having it fixed.

I haven't used that particular camera, but it would sound a bit like a problem with the white balance setting. Check your manual about white balance adjustment and try to take a few test shots manually adjusting the white balance to see if this might be the case.

Just a thought: doesn't the C-4040Z have pixel mapping for just this eventuality? Run that, and the stuck pixel cluster should disappear. Of course, whether you should * have* to use the facility straight away is a matter of personal opinion..., but at least there is something you can do about it. Use caution though, as presumably you can't get the stuck pixels back afterwards to use as your reason for returning the camera.