-
Expert
115 Answers
- Posted on Jan 17, 2010
Re: Cant sign in to xbox live because when i try it says...
If you have forgotten your pass code, and if you have to remove it to sign into Xbox LIVE, follow these steps:
Note The following steps apply only to Xbox LIVE online profiles. When you delete an offline
profile, you lose any Gamerscore that is associated with the profile.
You also lose achievements and statistics that are associated with the
profile.
- Delete the profile for which you forgot the pass code. To delete a profile, follow these steps:
- In the My Xbox area, select System Settings.
- Select Memory.
- Select the memory device on which your profile is stored.
- Select Gamer Profiles.
- Select the profile that you want to delete.
- Select Delete. When you are prompted, select Delete Profile Only.
- In the Xbox LIVE section of the Xbox Dashboard, select Recover Gamertag from Xbox Live.
- Select Yes when you receive the following message:
To join Xbox LIVE, you must exit your current session.
- Enter the gamertag for which you want to remove the pass code, and then select Done.
- Select Next.
- In the E-mail Address
section, type the Windows Live ID credentials (the e-mail address and
password that you use to sign in to the Windows Live ID) that are
associated with your gamertag, and then select Done.
- Enter the password for the Windows Live ID account, and then select Done.
- Select Sign In.
- If you want to set the pass code again, follow the steps to set an Xbox LIVE pass code.
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