The motor is working, but the mechanism not engaged by the helix so the shaft can not move therefore no agitation or spinning. Motor is designed to turn 2 directions: clockwise and counterclockwise for agitation and spinning. Therefore there are 2 mechanisms to assist these tasks. The drain is control by a separate pump and it is still good also.
The tube has to be out to replace the helix for agitation and a part to engage with the spinning rotation to release the brake so the spinning function can work. These parts are cheap, but the the labor is not. Hope this can help
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