First make sure your hold switch isn't on. It's on the top or bottom and slides
back and forth. It needs to be switched to the left. Once it is to the
left, here's how you reset:
You can reset your ipod by holding down the menu and select (round
button in the center) buttons down for at least 10 seconds. You'll see
an apple logo flash, that's when you stop pressing the buttons. It will
shut off, then back on.
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