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Download software from the Phillips web site. Use a usb flashdrive to transfer the download to the TV. This worked well for us and our picture is better than ever.
I have a similar issue. Sometimes the entire screen goes black and sometimes only one-half - either the top or bottom half goes black. The only solution we have found is to gently tap the TV (usually the front side) and the picture will come back for awhile. It almost seems heat related as it only goes out after the first 10 minutes of use. There must be a fix to this.
intermittent loss of picture on either bottom or top half of screen is specific to y buffer boards located on left side of screen going from top to bottom when looking at back of tv. the y lower buffer would be the board to replace to resolve the loss of bottom half of picture. if the top half also is going out intermittently could tied to upper buffer as well but just a note the y main board to right of these buffers drives those two boards so in some cases could also be part of the problem. if only bottom half is affected i would recommend replacing lower buffer only
Today, after speaking to the Sansui Manufacturer representative from Japan. He stated that all you need to do is to turn off the closed caption from the TV remote and not the DVR remote. Black screen can occur at the top half or the bottom half of the screen depending on how it was originally setup during installation. Try this and hopefully this fixes the problem.
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