Carnival Cruise Lines owns Holland America as a subsidiary
. On board
a Carnival Ship, items that are purchased in the gift shop are often guaranteed for some period for customer satisfaction. If I were you, I would write a letter (not a e-mail nor a text message) to the President of Holland America (Stein Kruse)
and I would tell my story to him. You can find the address at the Holland America web site. Tell him what ship you were on and the date. Tell him the make and model of watch you purchased. Tell him you had some amount of money to spend on the trip and you chose to spend it in the gift shop on the ship. Tell him exactly how the watch was treated and what happened. Tell him you were proud of the watch and had hoped to wear it for many years, as you told your friends where you got it and the good times you had on his ship. Offer to return it to him for inspection if necessary. You might want to enclose a decent picture of the watch for him to look at. Make sure you print your name and address on the back of the picture. If you and your parents often cruise, I would make mention of that as well. http://www.hollandamerica.com/about-best-cruise-lines/Main.action?tabName=Sustainability
Wait a reasonable amount of time for a response, 3 to 4 weeks I would estimate. If you don't
get any response, drop him a line that you sent him a letter concerning your watch, give the date and maybe include a courtesy copy to cover the possibility that he didn't
receive the first.
If you don't
hear anything from him in a reasonable amount of time 2 to 3 weeks I would estimate, I would send a letter to Mickey Arison
at Carnival (http://en.wikipedia.org/wiki/Micky_Arison
I am absolutely sure you will hear something from either Holland America or Carnival if you follow my suggestion. If for some reason you don't hear back, send a followup to Mr. Arison
and tell him you are disappointed; that you wrote with expectation of an offer of some kind of resolution (fill in the number of weeks ago that you started) and your disappointment is that it is not over a month or what ever and yo have not received the courtesy of any response.
I cruised with Mickey and his father on the inaugural
of Destiny, though they don't
know me. My Wife and I have sailed at least 7 times on several Carnival ships.
That is my advice to you my young friend.