Tom tom one freezes

Reset the device.

Search for"reset" on this site, or find out how in your manual. This has worked for some.

866 486 6866
this is the number for tom tom in america

good luck

Stores and organizations must belong to the Tom Tom service in order for their stores/organizations to be "found" on the GPS. That is the way Tom Tom (and other providers) earn continued revenue from their service. It's like the commercials that pay for television programs. Apparently "Feeders Supply" doesn't think it's worth the expense to list their location(s) with Tom Tom.

Possibly you have a corrupted file from the first inital install. Go to your add/remove program, make sure all your tom tom programs are uninstalled, even in your start menu. Make sure everything on your pc is clean of tom tom apps. Clean out your history and temp files, restart your computer and try reinstalling your program. If this don't work try going right to the tom tom site and installin the program from site.

There is a reset under the connector to the cradel. It is a small hole. If you push a paper clip in it it will reset back. A soft reset that usally clears this type of issue. If not reload from Tom Tom Home software you can download from the Tom Tom website.

Hi canal_boat_m

Try this solution:

STEP 1 Un-install Tom Tom Home from your PC

STEP 2 Click on the link below:

http://tomtom.com/lib/img/cs/S4S/files/RemoveRegEntries_TTGOv1.exe
This will download a little removal program for the Tom Tom Home program.
A Black window will appear briefly then close.
• Make sure that you have got Administrator rights on the PC. Otherwise you may not be allowed to connect new hardware (especially the case when using office computers)
• Reboot your PC

STEP 3 Visit Tom Tom website and download the current new version of Tom Tom Home and install it to your PC
STEP 4 Connect the TomTom

• Make sure the device is fully charged before connecting it to the computer. Ideally a mininum of 4 hours charge.
• Reset the device using a paper clip (see http://www.tomtom.com/6965). When resetting, keep the reset button pushed in for at least 20 seconds, but DO NOT turn the device back on just yet.
• Ensure that your TomTom has power connected to it. There should be a green light on the TomTom unit. If your device came with a Home Charger, please make sure that is plugged in to the TomTom also.
Your Tom Tom should ask you to 'Connect to Computer' if it does tap YES.

SOLUTION:
Your unit should now be recognized by your PC.

IF IT DOESN'T then follow the instructions below:

1. Connect your unit to your PC;
2. Copy two folders to your PC (namely 'Raster' and the one which holds all your maps - probably called 'United Kingdom and Eire';
3. Using Windows Utility, right click on the Tom Tom drive unit and select Fomat;
4. Switch off the unit and soft-reset it with a paper clip (but hold it in for at least 20 mins) and then re-connect it and power it up;
5. Tom Tom Home should now detect the unit and your unit should ask you to 'Connect to Computer' so tap YES;
6. Tom Tom Home will now say your device needs updating - and if you apply all the changes it will restore it to Factory Finished!
7. Then all's needed is to replace the two folders you backed up and any other items like mp3's and sounds, pics, etc.

Sounds like your firmware is corrupted. I have fixed a few 910's with this same problem. If you have the Tom Tom Home program installed, try to reinstall the firmware using Tom Tom's website.

Make sure you always select to disconnect the device before unplugging it. You might have unplugged it from the PC while it was still writing data. This will certainly corrupt the firmware.

- Jim

yea you are right about the format fixing the issue....the problem with what you said,......is that once you format the unit ALL info is erased...So publically informing people to format their device is not fully correct.....If you are going to attempt to format....MAKE SURE THAT YOU HAVE MADE A BACK UP YOUR UNIT FIRST......this way you have info to put on it....

I have had a aproblem with my digiwalker Mio, which also was freezing up. The only way to sort it is a HARD RESET. The problem in my case appears to be due to the start up program initiating GPS/Tom Tom at the same time. good luck

I had the same problem...I contacted Technical Support at TomTom and found out the following: I had purchased my unit through Dell and there seems to be a lot of calls in to them to get it going. It IS possible to get it working again. This is a copy of the message I received from Technical Support...it does include formatting the drive...you will need to back up your maps... After all maps have been copied to the computer, we can reformat the disk. This is done by entering to My Computer and right clicking on the drive that displays the TomTom. From there, left click on format and choose start (not quick format). In one to two minutes, the disk will be formatted and all files will have deleted. This does mean we will have lost all demos for audiobooks and mp3 player. After doing this, we can copy the map folders back onto the TomTom drive from the desktop. Then, we can open the TomTom HOME program. Once the program reads the TomTom drive, it will check for updates. These updates should include a TomTom program application and voices. We can download these updates and then choose to install them. Once installed, we can then safely remove hardware. The unit should reboot on its own, but we may have to reset the unit if it does not. After doing this, the unit should be in full working order and you should be able to navigate. Just a quick note...in order for the TomTom to work correctly, we must have an application, a map, and at least one voice installed on the hard drive.