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cooling temperature of freezing is damaged and also damaged heater machine which keep in deep freeze but controller point keep in normal side,you must be repair that problem as soon as possible otherwise full freezing system get damaged.
From room temperature if just plugged in rule of thumb is 24hrs to properly reach temp. Place a glass half full of water in shelf when is frozen solid the unit should be plenty cold enough to keep food. It is always a good idea to get a small fridge thermometer to make sure of temp.
a freezer is just a heat pump . from inside the freezer to the garage . the first law of thermodynamics says heat travels from a hotter to a colder surface . it could just be the cold how much are we talking?
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